What is Solidroad?
Solidroad is an AI-powered coaching platform designed to elevate the performance of customer-facing teams. By combining live call scoring, realistic simulations, and actionable feedback, Solidroad empowers sales and support reps to deliver exceptional customer interactions. The platform integrates seamlessly with existing tools, providing scalable training, quality assurance, and performance insights. Whether onboarding new hires or refining the skills of seasoned reps, Solidroad ensures teams are consistently improving and meeting key performance indicators (KPIs).
Key Features:
📊 Live Call Scoring
Upload real conversations or integrate with tools like Intercom and Zendesk to receive instant scores, tailored coaching, and feedback. Focus training efforts where they’re needed most.🎭 Realistic Simulations
Practice customer interactions across video, voice, chat, and email with AI-powered simulations. Train in any language and prepare for real-world scenarios in a risk-free environment.📝 Custom Scorecards & Feedback
Create custom scorecards to evaluate performance. Reps receive real-time coaching, while managers gain insights into team performance across all channels and interaction types.⏱️ Time-Saving Automation
Automate manual QA processes and reduce onboarding time by 50%. Trainers and QA analysts save hours every month, allowing them to focus on strategic improvements.📈 Performance Benchmarks
Predict how reps will perform in live environments before they take real calls. Ensure KPIs stay on track and improve overall team efficiency.
Use Cases:
Onboarding New Hires
Reduce the time it takes to onboard new reps by 50%. Solidroad’s simulations and real-time feedback help new hires quickly gain confidence and proficiency, ensuring they’re ready to interact with customers sooner.Scaling Coaching Efforts
Provide consistent, personalized feedback to large teams without overwhelming trainers. Solidroad’s AI coach analyzes every interaction, delivering actionable insights at scale.Improving Customer Satisfaction (CSAT)
Identify skill gaps and address them before they impact customer interactions. Solidroad’s live call scoring and feedback loops have helped teams achieve a 30% increase in rep performance and a 3% boost in CSAT scores.
Conclusion:
Solidroad is the ultimate solution for customer-facing teams looking to improve performance, reduce onboarding time, and scale coaching efforts. By automating training and quality assurance, Solidroad ensures every rep is equipped to deliver exceptional customer experiences. Whether you’re managing a small team or a global enterprise, Solidroad provides the tools to elevate your team’s performance and achieve measurable results.
More information on Solidroad
Launched
2017-07-04
Pricing Model
Paid
Starting Price
Global Rank
1073908
Follow
Month Visit
13.1K
Tech used
Next.js,Vercel,Webpack,HSTS,Intercom
Top 5 Countries
39.51%
31.41%
16.44%
5.72%
4.8%
Netherlands
United States
Ireland
Guatemala
United Kingdom
Traffic Sources
69.99%
18.35%
5.6%
5.58%
0.41%
0.07%
Direct
Search
Referrals
Social
Paid Referrals
Mail
Updated Date: 2025-01-06
Solidroad was manually vetted by our editorial team and was first featured on September 4th 2024.
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