Thena vs Yala Comparison in 2025

Thena

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Thena is a customer engagement platform for Slack. Our platform keeps track of shared Slack channels with customers; organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.

Yala

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Yala deploys AI sales agents on WhatsApp for 24/7 personalized service, cuts sales cycle by 90%, increases sales by 10%, and streamlines operations. Ideal for all businesses.

Thena

Launched	2022-02
Pricing Model	Paid
Starting Price	$5 Channel/month
Tech used	Google Tag Manager,HubSpot Analytics,Webflow,Amazon AWS CloudFront,cdnjs,Google Fonts,jQuery,Gzip,JSON Schema,OpenGraph,HSTS,Intercom,Vimeo
Tag	Customer Engagement,Customer Service,Team Collaboration

Yala

Launched	2023-04
Pricing Model	Contact for Pricing
Starting Price
Tech used	Google Analytics,Google Tag Manager,WordPress,WooCommerce,Google Fonts,Bootstrap,JavaScript Cookie,jQuery,Gzip,JSON Schema,OpenGraph,RSS,Webpack,Apache
Tag	Customer Service

Thena Rank/Visit

Global Rank	490599
Country	United States
Month Visit	60905

Top 5 Countries

22.51%

14.19%

9.51%

8.17%

5.56%

United States Philippines India Nigeria United Kingdom

Traffic Sources

4.19%

1.44%

0.15%

8.46%

42.02%

43.44%

social paidReferrals mail referrals search direct

Yala Rank/Visit

Global Rank	3888156
Country	Peru
Month Visit	154

Top 5 Countries

67.78%

32.22%

Peru United States

Traffic Sources

6.72%

1.32%

0.26%

12.29%

44.66%

33.82%

social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing Thena and Yala, you can also consider the following products

Tarsis - Tarsis: Your GTM AI command center in Slack. Unify customer data, build intelligent agents in minutes, and automate workflows for SaaS teams.

Thunai - Thunai: Activate your org's knowledge with AI agents. Automate support, sales & marketing tasks using a self-learning platform. Get clarity from chaos.

Thoughtly - Thoughtly: AI phone agents for lead qualification & 24/7 customer service. Automate calls, integrate with your tools, & boost efficiency.

Thematic - Uncover actionable customer insights with Thematic. AI-powered analysis transforms feedback into clear themes, quantifying impact for faster decisions.

Forethought - Forethought's AI platform automates and optimizes the entire support ticket lifecycle. Lowers support costs while providing top-tier service in every customer interaction.