VOCALLS

VOCALLS is a sophisticated conversational AI automation platform engineered to elevate the customer experience (CX) while maximizing contact center efficiency. Addressing the dual challenge of escalating customer expectations and agent resource strain, VOCALLS automates repetitive inbound and outbound tasks across multiple channels—voice, chat, and email—allowing your teams to dedicate their expertise to complex, meaningful interactions. This platform is specifically designed for contact centers seeking rapid value delivery and a scalable solution built upon an in-depth understanding of enterprise telephony.

Key Features

VOCALLS provides comprehensive automation tools that ensure 24/7 customer coverage and foster evolved agent productivity.

• 🗣️ Omnichannel Automation Suite: Go beyond simple chatbots. VOCALLS offers integrated voicebots, chatbots, and emailbots to manage customer queries consistently across every touchpoint. This unified approach automates interactions whether they originate online, through email, or via the telephone system, ensuring a uniform and reliable experience.
• 📞 Voice-First Inbound and Outbound Handling: Leveraging deep expertise in telephone systems, the VOCALLS voicebot increases both inbound and outbound calling capacity exponentially. It provides secure, personalized authentication by pulling data directly from your CRM, ensuring every point of contact is relevant and protected.
• 🧠 Natural, Keyword-Free Interactions: Our powerful natural language processing (NLP) engine enables customers to speak naturally without needing to rely on rigid keywords or complex menu navigation. This capability delivers a personal, fluid interaction, significantly improving customer satisfaction scores (CSAT).
• 🤝 Contextual Agent Assist and Handover: For complex or sensitive queries, VOCALLS seamlessly transitions the interaction to a human agent. Crucially, the AI provides the agent with the full conversational context, enabling instant productivity and informed decision-making without requiring the customer to repeat information.
• 🌐 LiveTranslate for Global Support: Immediately expand your service capabilities. The LiveTranslate feature allows agents to communicate effectively with customers in various languages in real-time, ensuring that every customer receives the support they need regardless of language barriers.

Use Cases

VOCALLS is designed to integrate seamlessly with your existing tech stack (including IVR, CRMs, and CCaaS) to deliver tangible results across critical use cases:

1. Streamlining Billing and Payments: Automate the entire process for balance inquiries, payment processing, and payment arrangement scheduling. This frees up agents from time-consuming, repetitive financial transactions while providing customers with 24/7 self-service options, resulting in a zero-second wait time for these common requests.
2. Instant Authentication and Smart Routing: Implement sophisticated conversational AI to handle initial authentication and verification (using secure CRM data) before the call is routed. This ensures the customer is immediately directed to the most appropriate resource or agent with all necessary context already verified, significantly reducing average handling time (AHT).
3. Proactive Outbound Campaigns: Utilize the voicebot for automated outbound calling reminders, such as appointment confirmations, past-due payment notifications, or proactive service alerts. This proactive communication strategy reduces no-shows, accelerates revenue collection, and improves overall customer retention by addressing issues before they become urgent.

Choosing VOCALLS means opting for a proven platform that guarantees measurable improvements in operational efficiency and customer trust.

Rapid Time-to-Value: The platform prioritizes speed and ease of use. Our experts work closely with your team to design and deploy low-code solutions that are ready to test within days. This rapid deployment minimizes disruption and ensures you begin seeing return on investment quickly.

Enterprise-Grade Security and Reliability: VOCALLS commits to a 99.95% uptime and offers flexible deployment options (cloud, on-premise, or hybrid). Furthermore, the platform adheres to critical security and compliance standards, including SOC 2, PCI, and GDPR, ensuring your customer data is protected and securely authenticated at every touchpoint.

Conclusion

VOCALLS is the strategic solution for organizations ready to transition from outdated, keyword-dependent systems to intelligent, voice-first automation. By empowering agents and resolving customer issues faster and more accurately, VOCALLS ensures your company doesn't just meet expectations—it thrives.

Explore how VOCALLS can help you achieve a 65% reduction in AHT and deliver a superior customer experience 24/7.