Kaily

Kaily is your comprehensive AI teammate, engineered to automate every customer conversation across your most critical channels—from web chat and email to voice and video calls. Moving far beyond the limitations of traditional chatbots, Kaily acts as a true AI agent, autonomously resolving issues, qualifying leads, booking appointments, and driving sales. It is the scalable solution for businesses seeking to deliver personalized, 24/7 engagement globally, with rapid deployment and deep integration into existing enterprise systems.

Key Features

Kaily’s platform is built to deliver high-impact automation and expert-level engagement right out of the box.

• Autonomous Task Completion & AI Workflows 🤖 Unlike systems that simply respond to queries, Kaily is designed to complete complex tasks autonomously. Leveraging the Agent Builder and custom no-code AI Workflows, Kaily can connect with over 500 of your existing tools (CRM, OMS, Slack) to execute smart actions, adapt to context, and take the initiative to guide the user to the next step.

• Unified Omnichannel Engagement 🌐 Deploy a single, consistent AI agent across every touchpoint your customers use, including WhatsApp, website chatbots, email, mobile apps, and even life-like AI Voice and Video calls. With support for over 90 languages, Kaily ensures high-quality, personalized service is delivered consistently and globally.

• Seamless Human Handoff & Central Helpdesk 🤝 Kaily ensures complex or sensitive issues are handled correctly. The platform features smart human handover, allowing human agents to seamlessly jump into live chats or voice calls with full conversation context and history. The integrated AI Helpdesk provides analytics, ticket routing, and sentiment analysis to manage and enhance every conversation.

• Flexible LLM Integration and Agent Customization 🛠️ You retain control over the core intelligence of your agent. Kaily allows you to plug in and choose from the world’s leading LLMs, including ChatGPT, Grok, and DeepSeek. Utilize the Agent Studio to define your agent’s custom persona, appearance, and guardrails, ensuring it speaks with your brand’s authentic voice.

Use Cases

Kaily delivers tangible business value by taking over mission-critical, high-volume tasks across various departments:

1. Accelerating Sales Qualification and Booking: Utilize Kaily as your 24/7 Sales Representative across web chat and voice calls. The agent actively engages inbound leads, qualifies them based on custom criteria, and autonomously integrates with your calendar systems (like Calendly) to instantly book meetings with your human sales team, ensuring no qualified lead is ever missed or delayed.

2. Delivering Scalable, Instant Customer Support: Set Kaily as your primary Support Agent to handle the vast majority of routine inquiries instantly. By training Kaily on your comprehensive documentation (FAQs, manuals, knowledge bases), you can achieve up to 10x faster ticket resolution and automate 85% of standard support tasks, freeing up human agents to focus solely on high-value, complex problem-solving.

3. Enhancing E-commerce Discovery and Checkout: Deploy Kaily as an AI Shopping Assistant on your website and WhatsApp channels. The agent can provide conversational product recommendations, track order status, initiate returns, and answer detailed product specifications, creating an effortless, conversational shopping experience that drives higher conversion rates (as demonstrated by global brands).

Conclusion

Kaily empowers your business to transition from reactive support to proactive, autonomous customer engagement. By combining deep integration capabilities, customizable intelligence, and enterprise-level security, Kaily delivers not just automation, but a measurable improvement in operational efficiency and customer satisfaction.