What is Observe.AI?
Observe.AI transforms contact center operations by leveraging advanced AI to automate customer interactions, empower human agents, and ensure comprehensive quality assurance. Designed for contact center leaders, this platform addresses core challenges like agent efficiency, service quality, and operational cost, enabling a more autonomous and high-performing customer experience.
Key Features
🗣️ VoiceAI Agents: Automate high-volume customer interactions with empathetic, on-brand AI agents. Built on a contact-center-specific Large Language Model (LLM), these agents deliver natural conversations and seamlessly transfer calls to human agents with full context when needed, ensuring continuous service without dropped threads.
🧠 Real-time AI: Empower your customer-facing teams with live assistance, including smart scripts, next-best action recommendations, and immediate GenAI-powered answers. This capability significantly reduces after-call work (ACW) by automatically generating comprehensive summaries, allowing agents to focus more on customer engagement and less on administrative tasks.
✅ Post-interaction AI: Achieve operational excellence by automatically evaluating 100% of both AI and human interactions. This feature drives better service quality, mitigates risk through targeted coaching based on consistent behaviors, and provides deep Voice of Customer (VOC) insights across your entire enterprise.
Use Cases
Elevate Agent Performance & Efficiency: Equip agents with real-time guidance and automated summaries, leading to a reported 23% reduction in Average Handle Time (AHT) and a 55% decrease in after-call work, allowing them to resolve queries faster and more accurately.
Enhance Customer Satisfaction & Consistency: Deploy empathetic VoiceAI Agents for 24/7 support and ensure consistent service quality across all interactions, contributing to a 50% improvement in CSAT and a 25-point rise in NPS scores by delivering a more reliable customer journey.
Ensure Compliance & Mitigate Risk: Automatically monitor 100% of interactions for adherence to regulations and internal policies. This comprehensive oversight drives a reported 97% improvement in compliance adherence, significantly reducing risk exposure and fostering compliant habits organization-wide.
Why Choose Observe.AI?
Observe.AI stands apart through its proven impact, enterprise-grade capabilities, and commitment to responsible AI, offering tangible advantages for contact centers seeking to evolve:
Proven, Measurable Impact: Businesses leveraging Observe.AI have reported significant, verifiable outcomes, including a 20% lift in sales conversions, a 97% improvement in compliance adherence, and a 13% increase in revenue. This demonstrates the platform's capacity to drive strategic business goals beyond mere efficiency.
Enterprise Scale & Performance: Engineered for demanding environments, the platform seamlessly supports operations from 100 to 100,000 agents, handling billions of daily transactions with required speed and scalability. Its ability to integrate with existing cloud or on-premise contact center tech stacks within as little as six weeks minimizes disruption.
Trusted & Responsible AI: Observe.AI utilizes industry-leading LLM models specifically fine-tuned with contact center data and human preferences to minimize "hallucinations" and ensure accuracy. The platform prioritizes data privacy by automatically detecting and masking Personally Identifiable Information (PII) and complies with key regulations like HIPAA, GDPR, and CCPA, building a foundation of trust.
Conclusion
Observe.AI provides a comprehensive, GenAI-powered solution designed to transform your contact center into an autonomous, high-performing asset. By automating routine tasks, empowering your team, and delivering unparalleled insights, it enables you to achieve extraordinary outcomes in customer experience, operational efficiency, and revenue growth.
Explore how Observe.AI can help you redefine excellence in your contact center.
More information on Observe.AI
Launched
2017-12
Pricing Model
Contact for Pricing
Starting Price
Global Rank
337274
Follow
Month Visit
85.3K
Tech used
Google Analytics,Google Tag Manager,HubSpot Analytics,Webflow,Amazon AWS CloudFront,cdnjs,JSDelivr,unpkg,Google Fonts,jQuery,OpenGraph
Top 5 Countries
45.92%
26.49%
3.86%
2.36%
2.08%
United States
India
Nigeria
United Kingdom
Philippines
Traffic Sources
5.37%
1.22%
0.13%
7.96%
34.49%
50.81%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Observe.AI was manually vetted by our editorial team and was first featured on 2023-07-13.
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