What is Tiledesk?
Tiledesk empowers your business to streamline operations and elevate customer support by building and deploying intelligent, customizable AI Agents. This platform directly addresses the challenges of inefficiency and repetitive tasks, enabling organizations of all sizes – from fast-growing startups to global enterprises – to achieve greater engagement, boost efficiency, and drive tangible growth.
Key Features
Tiledesk provides the essential tools you need to leverage AI for automation:
🤖 Customizable AI Agents: Build autonomous agents trained specifically on your business data. These agents can handle a wide range of tasks, from managing routine customer inquiries with accuracy and consistency to automating internal processes, providing 24/7 non-stop support.
🏗️ Visual AI Builder (Design Studio): Create sophisticated AI workflows without writing a single line of code. Our intuitive drag-and-drop builder allows your teams to design complex conversation flows and integrate various AI building blocks quickly, accelerating deployment and empowering non-technical users.
🧠 Knowledge Base Integration: Easily train your AI Agents using your existing website content, help center articles, or other documentation. This ensures your agents provide relevant, accurate, and human-like responses tailored precisely to your unique business information.
👋 Seamless Human Handoff: Tiledesk is designed to bridge the gap between AI speed and human insight. Our framework ensures that complex issues or requests for human assistance are seamlessly escalated from the AI agent to a live employee, and vice versa, maintaining a smooth and continuous customer experience.
How Tiledesk Solves Your Problems
By implementing Tiledesk AI Agents, you can directly address common business challenges and achieve measurable improvements:
Reduce Support Workload & Costs: Automate up to 70% of routine customer inquiries by training AI agents to manage them autonomously. This frees up your human support team to focus on complex, high-value interactions, significantly cutting operational costs.
Increase Response Speed & Productivity: Cut response times by streamlining workflows with AI automation, potentially achieving 40% faster responses. Boost overall productivity with AI agents automating repetitive tasks, leading to a potential 35% increase in task completion rates.
Enhance Customer Experience Across Channels: Provide instant, accurate support 24/7 across multiple channels like your website, WhatsApp, Facebook, Telegram, and even voice calls or SMS. Meet your customers where they are with consistent, reliable assistance, improving satisfaction and engagement.
Why Choose Tiledesk? Unique Advantages
Tiledesk stands out by offering a combination of power, flexibility, and control:
Designed for Your Data, Your Needs: Unlike generic solutions, Tiledesk allows you to train AI agents on your specific business data for truly tailored and accurate interactions. The no-code Visual AI Builder gives you complete control over designing workflows that perfectly fit your unique processes.
Open Core & Enterprise Control: For larger organizations, Tiledesk offers an On-Premise deployment option with an open core platform, providing maximum control over your data and privacy without vendor lock-in. Secure features like SSO integration and seamless compatibility with existing tech stacks (live agent consoles, VoIP) ensure a smooth enterprise rollout.
Conclusion
Tiledesk offers a robust, flexible platform for automating both internal workflows and external customer interactions through intelligent, highly customizable AI Agents. By reducing manual effort, accelerating response times, and enhancing support capabilities, it empowers your teams and optimizes your operations.
Explore how Tiledesk can transform your business operations and customer engagement.
More information on Tiledesk
Top 5 Countries
17.51%
12.3%
11.62%
10.51%
9.05%
India
Brazil
Vietnam
United States
Nigeria
Traffic Sources
4.08%
0.87%
0.15%
9.7%
46.76%
38.33%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Tiledesk was manually vetted by our editorial team and was first featured on 2023-03-07.
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