Hamming

Hamming AI is a comprehensive platform designed to elevate the reliability and performance of your AI voice agents. It solves the critical challenge of ensuring consistent quality and preventing regressions by automating testing, providing deep call analytics, and enforcing governance throughout the agent lifecycle. This platform empowers cross-functional teams to confidently deploy and manage high-performing AI voice agents at scale.

Key Features

• Automated Test Suite Generation & Execution 🧪 Hamming AI automatically generates diverse caller personas, edge-cases, and stress tests (including varying accents, background noise, and interruptions) to thoroughly cover every branch of your voice agent's logic. You can simulate thousands of calls in various languages, enabling you to validate agent resilience and behavior under real-world conditions without manual effort.

• Real-time Call Analytics & Performance Benchmarking 📊 Monitor and analyze live conversations, tracking key metrics like call quality, response time, and conversation success rates. The platform automatically benchmarks your agent's performance against production calls and industry standards. This provides deep, AI-driven insights into agent behavior, helping you quickly identify weak spots and continuously optimize for better outcomes and reliability.

• Continuous Production Monitoring with Heartbeat Checks ❤️ Proactively catch critical issues before they impact your customers with Hamming AI's always-on heartbeat checks. This feature continuously replays a "golden set" of calls every few minutes against your live production agents, instantly detecting regressions and ensuring consistent agent quality and reliability 24/7.

• AI Compliance Monitoring & Red-Teaming 🛡️ Mitigate high-stakes risks by continuously monitoring for compliance issues such as AI hallucinations, PII leaks, and bias. Hamming AI includes a curated red-teaming suite to test your agents against prompt injection and security vulnerabilities, ensuring they adhere to industry regulations (like HIPAA) and internal guidelines.

Use Cases

• Ensuring Flawless Customer Support: Deploy AI agents that consistently deliver high-quality customer service, handling complex inquiries, maintaining compliance standards, and escalating appropriately. Hamming allows you to simulate diverse user scenarios and continuously monitor live interactions, ensuring your agents perform reliably around the clock.

• Reliable Healthcare Communications: For critical applications like phone follow-ups in clinical trials or prescription reminders, Hamming AI ensures your agents accurately deliver sensitive information while adhering to strict compliance standards like HIPAA. You can verify appointment details with precision and manage complex scheduling without human intervention.

• Scaling AI Sales & Recruiting Operations: Launch AI sales agents or recruiters with confidence, knowing they can manage high call volumes, diverse user accents, and unexpected interruptions without errors. Hamming's load testing and continuous monitoring provide the assurance needed to drive revenue and enhance candidate experience, even during peak times.

Why Choose Hamming AI?

• Unmatched Scale & Efficiency: Automate thousands of concurrent calls in minutes, drastically reducing manual testing time. Users have reported saving up to 5,200 hours and $520K per year by automating testing and integrating live traces into golden datasets.

• Proactive Regression Detection: Hamming AI's continuous heartbeat monitoring catches critical regressions in production before your customers notice, ensuring uninterrupted service and maintaining user trust. As Prabhav Jain, CEO at 11x, states, "Hamming's continuous heartbeat monitoring catches regressions in production before our customers notice."

• Deep Conversational Insight: Go beyond basic metrics with scenario-level analytics and AI-powered recommendations. Understand why your agents succeed or fail, allowing for rapid iteration and significant improvements in conversation design.

• Robust Compliance & Security: Mitigate high-stakes risks like AI hallucinations, PII leaks, and bias with dedicated compliance monitoring and red-teaming suites. Hamming AI is HIPAA compliant, with SOC-2 in progress, providing peace of mind for regulated industries and enterprise clients.

• Built by Experts, for Experts: Developed by engineers who've scaled AI systems for millions, Hamming AI brings deep practical understanding to the challenges of reliable AI agent deployment. This expertise translates into a platform that effectively addresses real-world pain points.

Conclusion

Hamming AI empowers your team to move beyond manual, ad-hoc testing, enabling you to build, deploy, and manage AI voice agents with unparalleled confidence and efficiency. By providing a unified platform for testing, analytics, and governance, it ensures your agents are not only high-performing but also consistently reliable and compliant.