Retell AI

Manual call operations can be time-consuming and limit your ability to connect with customers efficiently. What if you could automate routine calls, handle inquiries instantly, and scale your outreach without hiring more staff? Retell AI offers a powerful platform designed specifically for building, testing, deploying, and monitoring production-ready AI voice agents at scale, transforming how you engage with your customers and manage call workflows.

How Retell AI Solves Your Problems

Retell AI provides the comprehensive tools you need to move beyond traditional call methods and leverage the power of voice AI. It helps you automate repetitive tasks, ensure consistent customer interactions, and gain valuable insights from your call data, freeing up your team to focus on more complex or high-value activities.

Key Features

Retell AI empowers you with the essential capabilities to create sophisticated voice AI agents:

• Empower Your Agents with Knowledge: 📚 Easily integrate your existing information by uploading webpages, documents, or custom text into your agent's knowledge base. This ensures your AI agent can provide precise, up-to-date responses instantly, acting as a knowledgeable extension of your business.

• Automate Complex Call Workflows: 🔄 Seamlessly handle common call tasks with built-in functions for appointment booking, navigating IVR systems (by pressing digits), and intelligent call transfers. You can set up warm transfers to brief the next agent or cold transfers for speed, ensuring calls are routed correctly and efficiently based on conversation context.

• Deploy & Scale Your Outreach Effortlessly: 📞 Launch your agents across phone calls, web calls, and SMS with ease. Utilize features like Batch Calling to initiate campaigns without concurrency limits and enhance trust with Branded Call ID and Verified Phone Numbers, reducing "Spam Likely" tags and boosting answer rates. Connect to your existing telephony via SIP Trunking for maximum flexibility.

• Monitor Performance & Gain Insights: 📊 Track key metrics like success rates, latency, and user sentiment through a detailed call history dashboard. Leverage Post-Call Analysis to automatically extract valuable insights, such as customer sentiment, call outcomes, or specific data points, enabling data-driven optimization of your agent's performance.

Use Cases

Discover how Retell AI can be applied to streamline various business functions:

• Automated Appointment Setting: Deploy an AI agent to handle inbound calls or conduct outbound campaigns specifically for scheduling. The agent can check availability using integrated calendars (like Cal.com), qualify leads based on your criteria, and book appointments directly, ensuring your sales or service teams' calendars are filled efficiently.

• Enhanced Customer Service & Support: Use an AI agent as a virtual receptionist or initial support layer. It can answer common FAQs by accessing your knowledge base, route callers to the correct department using IVR navigation, or perform warm transfers to a human agent while providing context, leading to faster resolutions and improved customer satisfaction.

• Efficient Lead Qualification & Outreach: Utilize Batch Calling with an AI agent to contact warm leads or run targeted outbound campaigns. The agent can ask qualifying questions, gather information, and even set up follow-up calls or transfer high-potential leads directly to sales representatives, significantly increasing the volume and efficiency of your lead nurturing process.

Why Choose Retell AI?

When selecting a platform for voice AI, reliability, scalability, and compliance are paramount. Retell AI is built for enterprise-grade performance, offering:

• Production-Ready Scale & Reliability: Handle millions of calls effortlessly with scalable concurrent calling and benefit from a stable platform with an average 99.99% uptime and effortless fallback, ensuring your agents are always available.

• Comprehensive Compliance & Natural Interaction: Trust in a platform that is SOC 2 Type 1&2, HIPAA, and GDPR compliant. Experience natural, smooth, and empathetic AI conversations powered by a Voice AI API with only 500ms latency, supported across 18+ languages.

Conclusion

Retell AI provides the robust, compliant, and scalable platform you need to build, deploy, and manage sophisticated AI voice agents. By automating routine calls, enhancing customer interactions, and providing deep performance insights, Retell AI helps you streamline operations and scale your business effortlessly.