Helploom

Helploom is the modern customer support solution built for businesses that demand high performance without the complexity or restrictive costs of enterprise software. It directly addresses the common industry pain point of escalating per-agent fees by offering a flat, transparent pricing model that includes unlimited users and threads. Deploy powerful live chat, an expansive self-service knowledge base, and optional 24/7 AI automation—all set up and live in minutes.

Key Features

Helploom empowers your team to deliver fast, consistent, and scalable support through a unified platform designed for efficiency and value.

💬 Unlimited Live Chat & Unified Inbox

Unlike tiered systems that restrict contact profiles or charge per agent, Helploom gives you truly unlimited live chat threads and team members on paid plans. All customer conversations are managed within a single, shared inbox, ensuring your team collaborates seamlessly. If a customer navigates away, Helploom automatically follows up via email, ensuring no potential lead or critical support query is ever missed.

📚 Comprehensive, Unlimited Help Center

Create a robust self-service portal using Helploom's Notion-like editor to structure articles, embed rich media, and organize content into logical collections. This unlimited Help Center is instantly searchable for customers and automatically optimized for SEO and LLMs, ensuring users find answers whether they search your site or Google. You gain valuable insight by tracking article views and search queries to continuously improve your documentation.

🤖 Intelligent 24/7 AI Agent

Offload routine inquiries and provide instant global support with Helploom’s integrated AI Agent. This powerful tool learns exclusively from your provided knowledge base (links, text, Q&A), ensuring accurate, on-topic responses while avoiding irrelevant information. Crucially, the AI is programmed to recognize its limits and seamlessly escalate complex issues to a human agent, notifying your team instantly via email when intervention is needed.

🌍 Global Multilingual Support

Scale your support worldwide without manual translation overhead. The AI Agent automatically detects the customer's language and responds natively in over 50 languages right out of the box. This capability ensures customers receive personalized, immediate support regardless of their geographic location or preferred language.

Use Cases

Helploom is designed to integrate seamlessly into diverse business workflows, delivering measurable efficiency and improved customer satisfaction.

1. Scaling Team Support Without Cost Spikes: As your business grows and you onboard new support staff, Helploom allows you to invite unlimited teammates without incurring additional per-seat charges. This capability is essential for fast-growing startups or seasonal businesses that need to scale their headcount instantly and affordably, maintaining efficiency without budget constraints.

2. Optimizing Self-Service and Reducing Ticket Volume: By leveraging the Unlimited Help Center, you can proactively address common questions. For instance, a SaaS company can build out detailed feature documentation and video tutorials. Since the Help Center is SEO-optimized, customers find answers quickly through search engines, significantly reducing the volume of Level 1 support tickets and freeing human agents to focus on complex issues.

3. Capturing Leads and Providing Instant Pre-Sales Information: Integrate the live chat widget to optionally collect a user's name and email upfront. If a potential customer asks a pre-sales question outside of business hours (e.g., "Do you support X integration?"), the 24/7 AI Agent provides an immediate, accurate answer based on your knowledge base, ensuring the prospect receives vital information instantly, boosting conversion potential.

Why Choose Helploom?

Helploom is engineered to maximize value and eliminate the complexity and cost barriers prevalent in the customer support market. Its design focuses on delivering enterprise-grade functionality under an accessible, transparent structure.

Conclusion

Helploom delivers the robust, reliable customer support platform your business needs, grounded in simplicity and unmatched affordability. By providing unlimited resources—from team members to articles—and integrating powerful, knowledge-base-driven AI, Helploom ensures your customers feel heard and stay engaged.

Start supporting your customers better today. Explore Helploom's free plan and go live in minutes.