Convolytic

Convolytic is the specialized analytics and optimization platform designed for enterprises and growing companies utilizing Voice and Chat AI agents. It addresses the critical issue of unmeasured AI performance, which silently drains revenue and customer trust through missed intents, failed responses, and poor handoffs. Convolytic provides the comprehensive visibility and optimization tools necessary to transform passive AI agents into high-performing, measurable growth drivers.

Key Features

Convolytic delivers the intelligence layer required to move beyond deployment and achieve continuous performance gains across all your conversational channels.

• 📊 Unified Cross-Channel Analytics: Gain a singular, comprehensive view of all conversational agent performance, whether they operate via calls, chats, or DMs. Track essential metrics like customer sentiment, call success rate, and crucial drop-off points in real time, allowing you to combine data from any platform seamlessly.
• 🧪 A/B Testing & Vendor Comparison: Move beyond guesswork by rigorously testing conversational variables side-by-side. Easily experiment with different prompts, LLMs, voice vendors, accents, and tones, instantly comparing performance data to identify the exact configurations that drive superior customer outcomes and higher success rates.
• ⚙️ Prompt Optimization Engine: Leverage automated intelligence to ensure your AI agents are always learning and improving. This engine continuously tests and refines prompts based on live customer interactions, automatically boosting accuracy, refining tone, and enhancing overall user engagement without manual intervention.
• 🚨 Trending Insights & Proactive Alerts: Stay ahead of evolving customer needs and prevent performance degradation. Receive proactive alerts the moment agent success rates dip, and automatically discover new or emerging customer intents, revealing optimization opportunities your team might otherwise overlook.

Use Cases

Convolytic is built to drive smarter performance across diverse industries by providing actionable insights that translate directly into operational and financial benefits.

• Elevating Customer Support Efficiency: Implement Convolytic to analyze the root causes of failed interactions and poor handoffs. By optimizing prompts and testing different LLMs, organizations can achieve higher resolution rates and lower average handling costs, significantly reducing the reported 25% failure rate seen in unoptimized setups.
• Maximizing E-commerce Sales Funnels: Utilize A/B testing to refine transactional conversations, such as shopping guidance and upsell prompts. By comparing which tones or scripts lead to higher conversion rates, e-commerce platforms can effectively guide customers, leading to optimized upsell acceptance and increased average order value.
• Improving Healthcare Patient Engagement: For scheduling and information agents, Convolytic ensures high patient satisfaction and successful bookings. By continuously monitoring sentiment and success rates, healthcare providers can ensure clarity in communication, driving up booking rates and patient trust, with proven results showing over 90% call success rates.

Why Choose Convolytic?

Growing businesses select Convolytic because it provides the analytics power of complex, expensive enterprise tools, delivered with unparalleled ease of integration and speed to insight.

• Instant, Real-Time Visibility: Unlike systems that provide delayed or siloed reports, Convolytic offers immediate insight into every AI interaction across all channels, giving you the clarity needed to act decisively the moment performance shifts.
• Continuous, Compounding Optimization: The platform is designed for ongoing improvement. Small, data-driven refinements delivered by the Prompt Optimization Engine accumulate over time, leading to massive, sustained gains in customer satisfaction and measurable revenue growth.
• Seamless Integration: Convolytic is engineered for simplicity. Integration with your existing tech stack—including major vendors like OpenAI, Anthropic, Twilio, and various custom APIs—requires minimal engineering effort, often needing just a simple webhook or API connection to start delivering immediate analysis.
• Proven Results: Businesses using Convolytic have documented significant performance improvements, including achieving a +90% call success rate in healthcare applications and a -25% reduction in failed interactions for customer support teams.

Conclusion

Your AI agents are already talking; Convolytic ensures they are performing. By providing deep, real-time visibility and a powerful suite of optimization tools, Convolytic helps you unlock the revenue and trust potential hidden within your customer conversations. Stop relying on assumptions about agent performance and start optimizing every interaction for verifiable business growth.