CallZen.AI

CallZen is a contact center intelligence software that offers various features to enhance customer conversations. It includes multilingual AI transcription and summarization, tracking key moments in conversations, scoring calls and chats with AI, collecting and tracking customer feedbacks, monitoring customer-to-partner conversations, automated quality management, agent performance monitoring, validating agent actions on the CRM, custom reporting and analytics on conversations, AI-assisted pitches, AI coaching for agents' improvement, and automated smart insights.

Key Features:

1. Multilingual AI Transcription and Summarization: CallZen can transcribe and summarize calls across multiple languages dialects.

2. Tracking Key Moments in Conversations: Users can track every part of their customer conversation across calls, chats, meetings under one unified interface.

3. Scoring Calls and Chats with AI: Configure business parameters to score agent conversations with customers for better engagement tracking.

4. Collecting and Tracking Customer Feedbacks: CallZen helps track valuable customer feedback such as product suggestions or complaints.

5. Monitoring Customer-to-Partner Conversations: Monitor critical talking points between customers and field partners or vendors for important issues like payment requests or delivery delays.

6. Automated Quality Management: Set quality standards once to automate audits and call monitoring processes.

7. Agent Performance Monitoring: Track scores of individual agents as well as team levels over time to identify strengths and weaknesses.

8. Validating Agent Actions on the CRM: Validate data captured by agents from conversations against CRM data for accuracy checks.

9. Custom Reporting & Analytics on Conversations: Create dashboards & reports based on conversational data using custom KPIs & metrics across teams & departments.

10. Pitch Pop - AI Assisted Pitches: Assist agents in making quality pitches by providing previous conversation summaries along with information about customer mood preferences from past interactions.

11. AI Coaching: Provide personalized coaching based on specific weaknesses/strengths of each agent instead of generic coaching methods.

12. Automated Smart Insights: AI-driven smart clusters help understand key talking points across various categories of the business.

In conclusion, CallZen is a comprehensive contact center intelligence software that offers a wide range of features to enhance customer interactions. From transcription and summarization to automated quality management, this tool provides valuable insights into conversation data while improving agent performance through AI coaching. With its customizable reporting capabilities, businesses can gain deeper understanding of their customers' needs and preferences.