SoundHound

SoundHound AI delivers a proprietary, end-to-end Voice AI platform engineered for the complex demands of modern enterprise. By leveraging four decades of expert engineering, SoundHound AI provides highly accurate, real-time agentic AI solutions—such as the advanced Amelia Agents—that automate customer service, streamline internal operations, and unlock significant new revenue opportunities across various industries, from automotive to finance.

Key Features

The SoundHound AI platform is built on a fully independent, real-time conversational AI stack designed for maximum flexibility, performance, and data sovereignty.

• ⚡️ Real-Time, Low-Latency Performance: Our platform achieves a median latency of just 350 milliseconds, significantly faster than the 1.5-second average reported by many Big Tech competitors. This unparalleled speed ensures conversations flow naturally, minimizing user frustration and maximizing operational throughput, especially in fast-paced environments like drive-thrus and call centers.
• 🎯 Industry-Leading Accuracy (Polaris ASR): Leveraging our proprietary Automatic Speech Recognition (ASR) model, Polaris, SoundHound AI achieves a verified 4.5% Word Error Rate (WER), which is lower than major competitors including ElevenLabs, Gemini, and OpenAI. This precision means the system reliably parses unique contextual jargon and complex terminology specific to your business use case.
• 🧩 Flexible Agentic Architecture: The platform is built to fit seamlessly into your existing ecosystem. We offer multi-agent capability and support Bring Your Own LLMs (BYO-LLMs) and custom domains. This flexibility allows you to deploy brand-specific intelligence without being constrained by big tech ecosystems or inherent biases, ensuring full control over your data and conversational flow.
• 🌍 Global Reach and Code Switching: Engineered for a global customer base, the platform processes over 40 languages and accents. Crucially, it successfully understands and interprets code switching (e.g., "Spanglish"), ensuring comprehensive coverage and a personalized experience for diverse users.
• 🔒 Engineered for Scale and Data Sovereignty: Our models are highly optimized, running 10x smaller than those of our main competitors. Activated via streaming or download, the platform is engineered for security and compliance, ensuring that your proprietary data is never retained, granting you full control and data sovereignty.

Use Cases

SoundHound AI agents are deployed across critical business functions, driving efficiency and opening new paths to revenue generation.

Voice Commerce in Automotive

Unlock untapped revenue by integrating Voice Commerce directly into the vehicle experience. Drivers can place orders for services, goods, and reservations without taking their eyes off the road. This capability transforms the in-car experience from a passive assistant into a transactional tool, capitalizing on a projected $35+ Billion revenue opportunity for automakers.

AI Autonomics for IT Services

Streamline mission-critical IT operations by deploying AI Autonomics. These agents generate thousands of automations that instantly streamline and automate complex IT process flows. This reduces system downtime from hours to mere seconds, significantly increasing employee bandwidth and overall operational resilience.

Scalable Smart Ordering and Customer Experience

Ensure every customer interaction is handled efficiently with Smart Ordering and Smart Answering solutions. For restaurants and retail, AI agents can handle 100% of incoming phone orders and customer calls, processing more orders across more channels with verifiable increases in average ticket sizes. This eliminates missed opportunities due to high call volume or after-hours service gaps.

Conclusion

The SoundHound AI platform provides the foundational technology needed for enterprises to deploy highly accurate, scalable, and customizable Agentic AI solutions. By focusing on real-time performance, proprietary accuracy, and maximum flexibility, SoundHound AI enables you to meet rising consumer expectations, automate complex processes, and unlock new commercial opportunities.