Growparabolic

Parabolic is an innovative AI-powered customer support assistant, designed to revolutionize the way businesses handle customer inquiries. By seamlessly integrating with existing ticketing software, Parabolic enhances the efficiency and effectiveness of customer support operations.

Key Features:

1. Seamless Integration:Parabolic is built to be embedded within popular ticketing software like Intercom, Zendesk, and Helpscout, ensuring a smooth transition and integration with current systems.

2. Intent Detection and Drafting:The tool accurately detects user intent and drafts responses, which can be both generalizable to a wide audience and tailored to individual customer needs.

3. Multistep Conversation Navigation:Parabolic adeptly handles complex, multi-turn conversations, providing consistent and accurate support throughout the interaction.

4. Sales Support with Upsell Mode:In addition to support, Parabolic identifies opportunities to upsell or cross-sell products or services based on the customer’s pain points, turning customer service into a sales channel.

5. Auto-Categorization and Indexing:Incoming queries are automatically categorized and indexed, ensuring efficient triage and easy retrieval of past responses for future reference.

6. RAQ Handling:Parabolic excels in answering rarely asked questions (RAQs) by leveraging even a single match from past conversations or knowledge bases, ensuring comprehensive support coverage.