What is Desku?
Desku is a comprehensive AI customer service solution designed to optimize support teams, reduce costs, and enhance customer satisfaction. Its standout features include an AI chatbot, help desk, and powerful automations. Trusted by over 350 businesses and 1000+ support agents, Desku is your go-to tool for automating conversations, minimizing support workload, and scaling support without sacrificing customer experience.
Key Features:
🤖 AI-powered Inbox: Desku's AI-powered inbox swiftly writes replies, recaps conversations, and crafts new support responses, greatly enhancing efficiency.
📝 Ticket Summary: The AI-driven ticket summaries streamline your customer support process, ensuring speedy and effective responses.
🔄 Workflows: Create powerful automations effortlessly, without coding, using Desku's bots, triggers, conditions, and rules.
Use Cases:
A retail business uses Desku's AI chatbot to handle frequent customer inquiries, significantly reducing the response time and workload on human agents.
An IT company employs Desku's ticketing system to quickly resolve complex technical issues, enhancing team collaboration and customer satisfaction.
A startup utilizes Desku's workflow automations to streamline their customer service processes, improving efficiency and reducing operational costs.
Conclusion:
Desku stands out as a top-notch AI-driven customer support solution, offering versatile features like an AI-powered inbox, ticket summaries, and customizable workflows. These tools empower businesses to automate conversations, streamline their support processes, and enhance customer interactions. Desku's ability to reduce support queries by 50% and lower support costs by 40% makes it an invaluable asset for businesses aiming to scale their customer support without compromising quality or incurring high costs. Whether you're a small startup or a large enterprise, Desku's AI solution is tailored to meet your customer service needs, ensuring satisfaction for both your team and your customers.
More information on Desku
Top 5 Countries
18.4%
17.15%
9.79%
6.98%
5.77%
United States
India
United Kingdom
Vietnam
Thailand
Traffic Sources
6.35%
0.89%
0.13%
9.89%
45.21%
37.28%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Desku was manually vetted by our editorial team and was first featured on 2023-05-24.
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