What is Rep AI?
For Shopify merchants, driving sales and managing support efficiently are constant priorities. Rep AI is an advanced AI eCommerce chatbot designed specifically to address these challenges, acting as an AI Concierge for your store. It's built to engage shoppers, automate support, and provide valuable insights, helping you convert more traffic into customers and streamline your operations.
Core Capabilities
Rep AI empowers your Shopify store by transforming visitor interactions into tangible results. Here are its key capabilities:
AI-Powered Sales Assistance 🛍️ Actively engages shoppers in real-time conversations, offering personalized assistance and product recommendations to guide them toward a purchase. This includes guiding shoppers through your catalog, providing product details, and assisting with adding items to their cart, much like a top sales associate would.
Automated Customer Support 🛠️ Efficiently handles a significant volume of common customer inquiries, such as order tracking, returns, and cancellations, freeing up your human support team for more complex cases. It provides fast, accurate answers 24/7, ensuring customers get help whenever they need it.
Actionable Shopper Intelligence 📈 Analyzes conversation data to provide insights into shopper behavior, common questions, drop-off points, and product interest. This intelligence helps you understand why shoppers aren't converting and where support gaps exist, enabling data-driven improvements to your store and strategies.
Proactive Engagement (Rescue AI) 👋 Leverages behavioral insights to identify when a shopper might be disengaged or about to leave your site. Rep AI can then initiate a timely, context-aware conversation to offer assistance, answer questions, and potentially "rescue" a sale that might otherwise be lost.
How Rep AI Solves Your Problems
Rep AI directly addresses key pain points faced by Shopify stores:
Converting Browsers into Buyers: Instead of hoping visitors find what they need, Rep AI proactively engages disengaged shoppers or those with questions, offering the right information and guidance at the right moment, reducing abandonment and boosting conversion rates (customers report over 12% average conversion rate uplift).
Overwhelmed Support Teams: Repetitive inquiries consume valuable support time. Rep AI automates responses for common requests like "Where's my order?" or "How do I initiate a return?", handling up to 97% of typical support tickets and allowing your team to focus on high-value customer interactions.
Understanding Shopper Behavior: Without insights, optimizing your store is challenging. Rep AI turns conversations into data, revealing what questions go unanswered, why shoppers might be hesitant, and which products are frequently discussed, providing clear, actionable direction for improving your site content and user experience.
Why Choose Rep AI?
Rep AI stands out as an AI Concierge specifically built for the Shopify ecosystem, offering unique advantages:
Proven Results: Backed by reported average results like a 12%+ conversion rate uplift, 16%+ increase in Average Order Value, and resolving over 95% of website inquiries with AI.
Predictive Engagement: Its unique Rescue Algorithm is designed to accurately sense when a shopper is about to leave, enabling timely and relevant intervention.
Traffic-Based Pricing: Offers a predictable pricing model based on your store's traffic, ensuring costs scale reasonably with your business growth without penalizing you for high chat volume.
Conclusion
Rep AI provides a powerful, integrated solution for Shopify stores looking to enhance customer engagement, automate support, and gain valuable insights. By acting as an always-on AI Concierge, it helps you convert more traffic, reduce support overhead, and make data-driven decisions to fuel your growth.
Explore how Rep AI can transform conversations into revenue for your store.
More information on Rep AI
Launched
2021-10
Pricing Model
Free Trial
Starting Price
Global Rank
574791
Follow
Month Visit
56.9K
Tech used
Google Analytics,Google Tag Manager,Reddit Pixel,Webflow,Amazon AWS CloudFront,unpkg,Google Fonts,jQuery,Vimeo
Top 5 Countries
29.04%
13.65%
7.88%
3.9%
3.62%
United States
Australia
India
Israel
Vietnam
Traffic Sources
3.03%
1.51%
0.13%
7.82%
42.08%
45.37%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Rep AI was manually vetted by our editorial team and was first featured on 2023-06-01.
Related Searches
Rep AI Alternatives
Load more Alternatives-
-
-
-
World's first AI powerd sales chatbot. Don't just chat, but sell online. Get a GPT enabled sales agent for your ecommerce store today.
-
ResponseCX AI agents provide autonomous support for Shopify & DTC brands. Resolve issues, automate tasks, integrate systems. Scale 24/7.