Eclipse AI

Eclipse AI is the centralized, AI-powered platform designed to transform scattered customer feedback into clear, actionable business intelligence. It eliminates the slow, manual burden of data consolidation by unifying all voice-of-customer signals into a single 360° view. This platform is essential for marketing, operations, and training teams seeking to make confident, data-driven decisions that directly boost customer loyalty and improve key performance indicators (KPIs).

Key Features

Eclipse AI provides the tools necessary to move beyond simple data collection, delivering deep understanding and measurable results across your organization.

🔗 Comprehensive Data Unification

Connect over 130+ data sources—including surveys, social listening, ticket systems, and conversations—into one centralized platform. This capability resolves data silos, ensuring you have a complete, real-time view of customer sentiment and pain points across all touchpoints, rather than relying on fragmented snapshots.

🧠 AI-Powered Actionable Insights

Leverage sophisticated AI analysis to automatically discover key trends, opportunities, and pain points hidden within vast datasets. Eclipse AI delivers real-time, customizable insights that directly link feedback to business outcomes, allowing you to prioritize improvements that have the greatest impact on customer experience (CX).

🗣️ Chat with Your Data

Utilize an intuitive, conversational interface to query your customer data instantly using natural language. This feature allows teams to quickly uncover real-time trends, test hypotheses, and get immediate answers without needing to rely on complex dashboard configuration or specialized data science expertise.

📡 Advanced Feedback Capture & OSINT Integration

Capture the full spectrum of experience signals, from structured survey responses (CSAT, NPS, CES) to unstructured data like audio/video calls and social media comments (across 40+ platforms). Uniquely, Eclipse AI integrates Open-Source Intelligence (OSINT) and data fusion technology to contextualize and correlate public data, providing unparalleled depth for mapping digital footprints and uncovering hidden connections.

Use Cases

Eclipse AI helps leading brands operationalize feedback for tangible improvements in efficiency and customer satisfaction.

1. Reducing Customer Churn and Improving Retention: Instead of reacting to individual complaints, you can use Eclipse AI's cross-correlative analysis to identify systemic issues driving dissatisfaction across multiple feedback channels (e.g., social reviews, support tickets, and exit surveys). By identifying the root cause of high-impact pain points and prioritizing operational fixes based on AI-generated insights, you can proactively reduce customer churn by up to 45% within a year.

2. Optimizing Operational Workflows and Saving Time: For organizations dealing with high volumes of conversational data (like call center transcripts or video interviews), Eclipse AI automatically transcribes, summarizes, and performs sentiment analysis on every interaction. This automation saves your analysts over 20 hours per month in manual data auditing and review, allowing teams to focus on strategic initiatives rather than data preparation.

3. Strategic Product and Service Development: By linking unified customer feedback directly to your organizational KPIs, you gain the ability to predict customer behavior and forecast the impact of potential product changes. Use the platform to analyze sentiment around competitor features or emerging market trends, ensuring your development roadmap is consistently guided by verified customer needs and future opportunities.

Why Choose Eclipse AI?

Choosing Eclipse AI means committing to a feedback strategy that delivers measurable, proven results, not just data visualization. We provide the depth, unification, and intelligence necessary to truly transform your customer experience.

• Measurable CX Transformation: Customers consistently achieve significant, quantifiable improvements, including a 60% improvement in core CX metrics and a 45% drop in customer churn within their first year of use.
• Unmatched Data Breadth: We go beyond standard survey and ticket data, offering integration with 40+ social and review platforms and incorporating advanced OSINT capabilities. This comprehensive approach ensures you capture every pulse along the customer journey, leaving no crucial insight undiscovered.
• Speed and Efficiency: By automating the data consolidation and analysis process, Eclipse AI saves teams substantial time, enabling faster, more confident data-driven decisions. The real-time nature of the insights ensures you are acting on the most current customer sentiment.

Conclusion

Eclipse AI transforms customer feedback from a scattered liability into a centralized, actionable asset. By unifying your data and applying rigorous AI analysis, you gain the clarity and confidence required to proactively enhance customer experience, improve loyalty, and drive significant business growth.