What is Align AI?
Launching a Gen-AI product is a significant achievement, but the real work begins post-deployment. How do you ensure your AI chatbot is performing as intended? How do you identify areas for improvement, reduce unwanted responses like hallucination, and understand exactly how users are interacting with it? Doing this effectively often demands considerable time, technical resources, and budget, potentially impacting your product's return on investment.
Coxwave Align provides the dedicated analytics engine designed specifically for LLM-based conversational products. It offers a streamlined way for modern organizations and Gen-AI builders to easily analyze and evaluate user interactions, transforming raw data into actionable insights you can use to enhance your product quality and performance.
Key Features
📥 Data Ingestion: Automatically save real-time interaction data between your AI chatbot and users using pre-built SDKs. This ensures you capture every valuable exchange for analysis.
🔍 Issue Identification: Quickly identify high-priority data points and critical issues, such as negative user experiences or unexpected behavior, using a powerful search toolkit and contextual semantic search engine.
📊 Scalable Analysis: Analyze conversational data at scale, deep-diving into specific data cohorts to understand patterns, user interactions, and overall AI chatbot performance.
💡 Insights Synthesis: Transform your data analysis into clear metrics, custom dashboards, and auto-generated action items, providing a clear roadmap for prioritization and improvement.
📈 Evaluation & Monitoring: Continuously track and evaluate your AI chatbot's performance, especially after product upgrades, to ensure it is behaving as intended and delivering the desired user experience.
🔒 Data Security: Built with data privacy and security from the ground up, offering SOC 2 and GDPR compliance, with enterprise options for full data control, SSO, and advanced permission management.
Use Cases
Monitoring Post-Launch Performance: After deploying your AI chatbot, use Align to actively monitor real-time user interactions. Identify unexpected conversational flows or common points of user confusion to quickly pinpoint areas needing attention, ensuring your chatbot maintains high performance and user satisfaction.
Identifying Improvement Opportunities: Analyze aggregated user-chatbot conversations within Align to uncover patterns in how users engage. For example, you might discover users frequently ask about a topic your chatbot isn't prepared for, revealing potential new features or content areas to prioritize for development.
Evaluating Chatbot Quality & Reducing Hallucination: Utilize Align's evaluation tools to systematically review chatbot responses. By analyzing interactions flagged for poor quality or potential hallucination, you can gather specific examples and data points needed to refine your LLM prompts, training data, or underlying models, directly improving chatbot accuracy and reliability.
Conclusion
Coxwave Align empowers you to move beyond simply launching your Gen-AI product to confidently understanding and continuously improving its performance. By providing a dedicated, secure, and efficient platform for analyzing conversational data, Align saves you time and resources while delivering the actionable insights needed to enhance user experience, reduce issues, and gain confidence in your AI chatbot's capabilities.
More information on Align AI
Top 5 Countries
45.03%
27.54%
27.43%
Korea, Republic of
United States
Vietnam
Traffic Sources
6.67%
1.12%
0.11%
12.32%
44.11%
35.15%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Align AI was manually vetted by our editorial team and was first featured on 2023-11-24.
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