Decagon VS Genesys

Let’s have a side-by-side comparison of Decagon vs Genesys to find out which one is better. This software comparison between Decagon and Genesys is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Decagon or Genesys fits your business.

Decagon

Decagon
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Decagon offers enterprise generative AI agents for customer support. Instant, personalized responses. Seamless integrations. Continuous learning. Empower your business.

Genesys

Genesys
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Elevate CX with Genesys Cloud Agentic AI. AI Studio & Guides drive growth, loyalty, and productivity—seamless, scalable, and AI-powered across every channel. Trusted by leaders.

Decagon

Launched 2022-11
Pricing Model Contact for Pricing
Starting Price
Tech used Google Analytics,Google Fonts,Next.js,Vercel,Gzip,JSON Schema,OpenGraph,Webpack,HSTS
Tag Customer Service,Response Generators,Chatbot Builder

Genesys

Launched 1997-07
Pricing Model Paid
Starting Price
Tech used Google Analytics,Amazon AWS CloudFront,Cloudflare CDN,WordPress,Google Cloud Platform,HTTP/3,JSON Schema,OpenGraph,HSTS
Tag Customer Service,Customer Engagement,Contact Management

Decagon Rank/Visit

Global Rank 288351
Country United States
Month Visit 144157

Top 5 Countries

53.38%
10.89%
3.64%
3.08%
3.04%
United States India United Kingdom Canada Senegal

Traffic Sources

4.35%
0.73%
0.11%
6.4%
38.24%
50.17%
social paidReferrals mail referrals search direct

Genesys Rank/Visit

Global Rank 100906
Country United States
Month Visit 466761

Top 5 Countries

29.42%
10.58%
6.84%
6.06%
5.42%
United States Japan Czech Republic Australia India

Traffic Sources

1.61%
1.12%
0.1%
8.43%
47.61%
41.12%
social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing Decagon and Genesys, you can also consider the following products

Cognigy.AI - Cognigy AI Agents use generative AI to transform enterprise customer service. Deliver fast, personalized support across voice, chat, and web channels.

DigitalGenius - Unlock fully automated ecommerce customer service. DigitalGenius AI resolves queries, performs actions & boosts CSAT. Deep integrations, built for ecommerce.

Degen.ai - DeGen.AI helps data engineers generate, augment, protect, and analyze structured and unstructured data using powerful Generative AI tools. No code, just results—ideal for building, testing, and scaling AI-ready datasets.

CustomGPT - Create AI-powered chatbots using CustomGPT - automate tasks, enhance customer experience, and protect brand integrity. Try it now!

GPT-trainer - Deploy intelligent omnichannel AI agents to automate voice & text support. Drive sales, boost efficiency & integrate deeply for hyper-personalized customer engagement.

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