What is Thoughtly?
Handling customer phone calls effectively – whether for sales, support, or outreach – requires significant resources and careful coordination. Imagine freeing up your team while ensuring every call is handled professionally and integrated directly into your workflows. Thoughtly provides intelligent AI phone agents designed to automate these conversations, connecting seamlessly with your CRM and other essential tools to help you scale efficiently and improve customer interactions. You can build agents yourself using our platform or have our team assist you through the Agent Accelerator program.
Key Features
📞 Handle Inbound & Outbound Calls: Deploy AI agents capable of managing customer service inquiries, qualifying sales leads, scheduling appointments, and conducting marketing outreach, operating whenever you need them.
🔄 Integrate Seamlessly with Your Tech Stack: Connect Thoughtly directly to your CRM (like Salesforce, HubSpot), scheduling tools (like Calendly), Google Sheets, Zendesk, and thousands of other applications via Zapier for automated workflows and real-time data synchronization.
🛠️ Build Custom Conversation Flows: Utilize a no-code, drag-and-drop editor to design sophisticated call scripts and interaction paths, complete with built-in A/B testing capabilities to optimize performance.
🧠 Train with Your Own Data: Upload call recordings, text documents, or even point the agent to your website. Thoughtly uses this information to build a custom knowledge base, enabling your agent to provide accurate answers and improve its understanding over time.
📊 Access Detailed Analytics & Reporting: Gain clear insights into call performance, customer behavior patterns, and agent effectiveness through real-time data visualization and comprehensive reports, helping you refine your communication strategies.
⚙️ Customize Agent Personality & Voice: Select from various human-like voices and adjust personality traits such as assertiveness or humor level. You can even control background noise elements to ensure the agent aligns perfectly with your brand's identity.
🎓 Improve Agents with Coaching: Listen to call recordings and provide direct feedback to your AI agents, similar to coaching a human team member. The agents learn from this guidance, continually refining their conversational abilities.
Use Cases
Instant Lead Qualification & Scheduling: A potential customer submits an inquiry form on your website. Within moments, a Thoughtly agent calls the lead, asks qualifying questions based on your criteria, answers initial product questions using its knowledge base, and, if the lead is qualified, directly schedules a meeting or demo on the appropriate sales representative's calendar. This ensures rapid follow-up and efficient lead management.
24/7 Customer Service Automation: A customer calls after hours needing to check their order status or make a simple payment. The Thoughtly agent authenticates the caller by verifying information against your CRM, retrieves the necessary order details or processes the payment securely, and logs the interaction – all without human intervention or hold times for common requests.
Proactive Appointment Reminders & Rescheduling: For businesses relying on appointments (like healthcare clinics or service providers), a Thoughtly agent can proactively call customers to remind them of upcoming appointments. If a customer needs to reschedule, the agent can check calendar availability and find a new suitable time, updating the schedule automatically.
Conclusion
Thoughtly empowers your business to handle phone communications more intelligently and efficiently. By leveraging AI agents that integrate smoothly with your existing systems, you can automate routine tasks, ensure consistent customer interactions 24/7, capture more opportunities through timely follow-up, and make data-driven decisions based on detailed call analytics. It offers a flexible, scalable approach to managing your essential voice communications, allowing you to pay only for the talk time you use while potentially achieving significant returns, as seen by enterprise clients reporting up to 15x ROI.
More information on Thoughtly
Launched
2024-03
Pricing Model
Paid
Starting Price
Global Rank
408856
Follow
Month Visit
72.3K
Tech used
Google Analytics,Google Tag Manager,Microsoft Clarity,Vercel,Gzip,OpenGraph,Progressive Web App,Webpack,HSTS,Amazon AWS S3
Top 5 Countries
53.76%
12.06%
8.39%
4.3%
3.98%
United States
India
United Kingdom
Australia
Poland
Traffic Sources
49.61%
34.32%
10.22%
4.83%
0.96%
0.07%
Direct
Search
Referrals
Social
Paid Referrals
Mail
Thoughtly was manually vetted by our editorial team and was first featured on 2024-11-24.
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