Forethought

Forethought's generative customer support AI, SupportGPT™, is an AI-first platform that automates customer support while providing a top-tier experience. With Autoflows, natural language CX automation without the need for workflows or code, teams can do more with less. The platform utilizes Large Language Models (LLMs) fine-tuned on your own data to maximize efficiency and ROI for support teams.

Key Features:

1. Solve: This feature enables autonomous policy creation and ticket resolution across multiple channels. It lowers the cost per ticket and reduces the first response time by 40%, resulting in happier customers.

2. Triage: Instantly enrich cases with sentiment and intent analysis, prioritize them based on urgency, and route them accordingly. This feature improves response time and reduces manual tasks.

3. Assist: Harnessing the power of generative AI trained on your data, this feature helps ramp up agents faster by providing relevant knowledge and suggested responses. It enhances response time and increases agent productivity.

Use Cases:

- E-commerce companies can use Forethought's generative AI platform to streamline their customer service workflows, track performance metrics in real-time, optimize time to resolution, and lower costs.

- SaaS businesses can benefit from automated policy creation across various channels while ensuring faster response times for their customers.

- FinTech companies can leverage Forethought's generative AI to instantly enrich cases with sentiment analysis for better prioritization of urgent issues.

Forethought's generative customer support AI offers a comprehensive solution for teams in any industry looking to streamline their CX processes while maximizing ROI. By utilizing SupportGPT™ powered by LLMs fine-tuned on your own data, organizations can achieve lower costs per ticket, faster response times leading to higher customer satisfaction levels, improved agent productivity through relevant knowledge sharing suggestions—all contributing towards driving efficiency within top support teams. Request a demo today to see how Forethought's Generative AI Platform can revolutionize your customer support operations.