What is Forethought?
Imagine a customer support system that not only answers questions but truly understands your customers. Forethought is an advanced AI platform designed to revolutionize your customer experience (CX). It's not just another chatbot; it's a comprehensive solution that learns from your data, automates tasks, and empowers your support team, reducing your support cost, to deliver exceptional service every time. It benefits you by freeing up your agents to focus on what really matters – building relationships and solving complex issues.
Key Features:
SOLVE: Automatically Respond to Repetitive Inquiries. Instead of having your team spending valuable time answering the same questions over and over, Solve processes messages and delivers accurate responses in email, chat, Slack, and through an API. You'll see a dramatic reduction in the volume of repetitive tickets.
TRIAGE: Intelligently Route Tickets. Using a Large Language Model, it understands customer intent, sentiment, and urgency, automatically tagging and routing each ticket to the most appropriate agent. You gain peace of mind knowing that urgent issues are prioritized and handled promptly.
ASSIST: Empower Your Agents with AI. It's like giving each agent a super-powered assistant. Assist provides AI-generated ticket summaries, surfaces relevant knowledge articles, and suggests responses. You benefit from a 20% increase in agent productivity, as your team resolves issues faster and more efficiently.
DISCOVER: Optimize Your Customer Service Workflows. This feature uses generative AI to track performance, identify gaps, and instantly recommend improvement. You'll gain actionable insights to fine-tune your support strategies and continuously enhance your customer experience, and measure the ROI.
Use Cases:
E-commerce Shipping Status: A customer is anxious about their order delivery. Instead of waiting on hold, they interact with Forethought, which instantly provides the current shipping status and estimated arrival time. The customer feels informed and relieved, and you avoid tying up a live agent.
SaaS Technical Support: A user encounters a minor technical issue with your software. Triage identifies the problem as high-priority and routes it to a specialized technical support agent. Assist then provides the agent with relevant knowledge articles and past resolution steps, enabling a quick and effective solution. You maintain customer satisfaction and reduce resolution time.
FinTech Account Inquiry: A customer has a question about their account balance. Solve instantly provides the answer by leveraging the information in the knowledge base. The customer receives an immediate, accurate response, and you enhance operational efficiency and lower the contact rate.
Conclusion:
Forethought isn't just about automation; it's about creating a smarter, more responsive, and ultimately more human customer support experience. By combining the power of AI with the expertise of your team, you can achieve significant improvements in resolution rates, agent productivity, and customer satisfaction. Forethought allows you to scale your customer service without sacrificing quality.
More information on Forethought
Launched
2017-12
Pricing Model
Free Trial
Starting Price
Global Rank
205010
Month Visit
195.2K
Tech used
Google Analytics,Google Tag Manager,HubSpot Analytics,LinkedIn Insights,Amazon AWS CloudFront,Cloudflare CDN,WordPress,Google Fonts,jQuery,HTTP/3,JSON Schema,OpenGraph,Progressive Web App,HSTS
Top 5 Countries
24.89%
9.71%
7.16%
5.88%
4.94%
United States
India
United Kingdom
Pakistan
Nigeria
Traffic Sources
3%
0.92%
0.11%
7.14%
42.58%
46.25%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Forethought was manually vetted by our editorial team and was first featured on 2023-03-07.
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