NICE VS Kapture CX

让我们通过对比NICE和Kapture CX的优缺点,找出哪一款更适合您的需求。这份软件对比基于真实用户评测,比较了两款产品的价格、功能、支持服务、易用性和用户评价,帮助您在NICE和Kapture CX中作出明智选择,选择最符合企业需求的那一款。

NICE

NICE
NiCE 统一企业级 AI 客户体验自动化方案。通过智能虚拟座席、AI 副驾驶和有保障的语音质量 SLA,助力企业提升效率并增强客户忠诚度。

Kapture CX

Kapture CX
利用超个性化 AI 驱动的客户支持自动化为大型企业转变零售、BFSI、旅游和耐用消费品领域的客户体验。

NICE

Launched 1992-5
Pricing Model Paid
Starting Price
Tech used Google Tag Manager,Next.js,Gzip,OpenGraph,Webpack,Nginx
Tag Customer Engagement,Customer Service

Kapture CX

Launched 2022-08
Pricing Model Paid
Starting Price
Tech used Google Analytics,Google Tag Manager,LinkedIn Insights,cdnjs,WordPress,Font Awesome,jQuery,Gzip,JSON Schema,OpenGraph,Apache
Tag Customer Service

NICE Rank/Visit

Global Rank 101255
Country United States
Month Visit 536352

Top 5 Countries

42.08%
9.53%
6.41%
3.2%
3.12%
United States India United Kingdom Canada Germany

Traffic Sources

2.92%
1.51%
0.1%
9.29%
45.16%
41.01%
social paidReferrals mail referrals search direct

Kapture CX Rank/Visit

Global Rank 1195517
Country India
Month Visit 23596

Top 5 Countries

63.53%
11.32%
4.14%
3.96%
3.01%
India United States Indonesia United Kingdom Vietnam

Traffic Sources

2.41%
1.17%
0.11%
5.37%
60.34%
30.42%
social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing NICE and Kapture CX, you can also consider the following products

Genesys - Genesys 是一家全渠道客户体验与联络中心解决方案的领导者,拥有超过 100 个国家/地区的 10,000 多家企业信赖。

CCXai - CCXai 是一款由 AI 驱动的平台,它能统一沟通、赋能座席并提供可操作的洞察,从而提升客户参与度。

Cognigy.AI - Cognigy AI Agents 运用生成式AI,赋能企业客户服务实现转型升级。在语音、聊天、网络等全渠道,提供迅速、个性化的支持服务。

Delight AI - Delight AI: Your proactive, personalized AI concierge. Deliver seamless, omnichannel CX with deep customer memory. Boost loyalty & cut costs.

Observe.AI - Observe.AI 助您的联络中心实现全面转型升级。其自主AI技术可显著提升坐席效率、优化客户体验,并百分百确保质量与合规。

More Alternatives