Lancey

Lancey is the first multiplayer coding agent designed specifically for modern engineering teams, fundamentally changing how you handle customer feedback and technical debt. It removes the development bottleneck by allowing hundreds of specialized AI agents to plan and execute code tasks in the background. By listening directly to your customers and understanding your entire codebase, Lancey ensures that development effort is always aligned with user needs, delivering production-ready pull requests automatically.

Key Features

Lancey integrates seamlessly into your workflow, transforming raw customer input into actionable, ship-ready code without manual triage or staging delays.

🛠️ Automated Support & Issue Resolution

Lancey monitors incoming support tickets, GitHub issues, and customer feedback channels. It automatically analyzes reported bugs and generates precise, ready-to-merge Pull Requests (PRs) to address them, drastically cutting down on manual triage time and accelerating time-to-fix.

👥 Multi-Player Task Execution

Unlike traditional single-user copilots, Lancey operates as a team of agents, working in parallel on multiple tasks simultaneously. You simply define the objective, and Lancey tackles tasks in the background while providing your team with full, transparent visibility across the progress of the entire AI workforce. This system maintains shared organizational memory, ensuring all agents work off the same up-to-date context.

🔗 Comprehensive Customer Context Ingestion

Connect essential tools like Slack, Intercom, Zendesk, Jira, and GitHub. Lancey aggregates product feedback, bugs, and feature requests from every connected channel. This deep, tool-agnostic context allows the agent to prioritize tasks accurately and automatically turn unstructured feedback into actionable, prioritized development tasks.

🔒 Secure Human-in-the-Loop Oversight

Maintain absolute control over your production environment. Lancey operates securely by design, executing code in isolated, sandboxed environments. Furthermore, all generated changes require human review and approval. You can set custom approval workflows to ensure every PR meets your team’s quality standards before merging.

🚀 Autopilot Mode for Continuous Improvement

Activate Autopilot mode, and Lancey will read every new issue or piece of feedback, independently determine the necessary steps, and begin working on the solution without explicit instruction. This capability allows your team to focus on strategic development while the agent autonomously handles reactive maintenance and triage.

Lancey is fundamentally different from single-user AI assistants, offering a step-change in engineering efficiency by shifting focus from individual code writing to parallelized task execution and strategic prioritization.

• Parallelized Engineering Output: Traditional IDE-based copilots handle one task for one user at a time. Lancey allows you to 100x your engineering output by parallelizing tasks across hundreds of AI agents working simultaneously in the background. This capability transforms how large-scale refactoring or mass updates are handled.
• Decides What to Write: Every AI tool writes code; Lancey helps you decide what code needs to be written. By ingesting customer feedback and understanding the codebase context, Lancey autonomously prioritizes and assigns actionable tasks, effectively removing the human bottleneck from the initial triage and planning phases of development.
• First Multiplayer Coding Agent: Built for team scale, Lancey ensures alignment across the entire organization. Its shared context and organizational memory prevent duplicate effort and guarantee that all automated work adheres to a consistent, high standard.
• Proven Performance Gains: Early adopters have seen dramatic results, reporting a 40% faster triage time and shipping 10x more customer-requested fixes, validating Lancey’s ability to accelerate the development loop.

Conclusion

Lancey equips your engineering team with a scalable, intelligent workforce that listens, understands, and executes, allowing your valuable human resources to focus on innovation rather than reactive triage. By automating the journey from customer feedback to production-ready code, Lancey helps you ship faster, maintain alignment, and achieve unprecedented development velocity.