What is RunLLM?
RunLLM is the platform for creating enterprise-ready AI Support Engineers. It's specifically designed for companies with complex technical products to resolve customer issues, debug code, and deflect support tickets with expert answers at scale. If you're looking to provide instant, accurate, and trusted support, RunLLM is built for you.
Key Features
🧠 Deep Product Expertise RunLLM goes far beyond standard chatbots by ingesting your entire knowledge base—documentation, APIs, code repositories, and past support tickets. It uses this to build a sophisticated knowledge graph and fine-tune a dedicated language model on your product's specific terminology. The result is an AI that doesn't just search for information; it understands your product's nuances, delivering highly accurate and context-aware answers.
💻 Intelligent Problem Solving & Code Validation Your users need more than just text answers; they need solutions that work. RunLLM employs agentic reasoning to analyze complex problems, understand user environments, and analyze debugging logs. Crucially, it can automatically write and test code in a secure, sandboxed environment to validate its correctness before delivering it, ensuring your users receive reliable, actionable solutions.
🔗 Seamless Workflow Integration Provide support exactly where your users and team already work. RunLLM integrates directly into your existing channels, including Slack, Discord, Zendesk, and can be embedded seamlessly within your documentation site. This meets your users in their moment of need, eliminating friction and accelerating their ability to find solutions without switching contexts.
📈 Actionable Support Insights Transform your support interactions into a powerful feedback loop. RunLLM analyzes user questions to automatically identify documentation gaps, surface common challenges, and detect feature requests. This provides your product and engineering teams with continuous, data-driven insights to improve your product and prioritize the most impactful work.
How RunLLM Solves Your Problems:
Scale Your Support, Not Your Headcount: Are you struggling with increasing ticket volume? RunLLM acts as a 24/7 first line of defense, automatically handling a high percentage of technical inquiries. This frees your expert support and engineering teams to focus on the most complex, high-value customer issues and strategic product improvements.
Accelerate User Adoption and Retention: A user who gets stuck is a user at risk of churning. By providing instant, accurate answers and validated code snippets directly in your docs or community channels, RunLLM unblocks users immediately. This dramatically improves the onboarding experience and boosts long-term user engagement and retention.
Reduce the Burden on Engineering: Free your engineers from constant interruptions. RunLLM resolves a significant portion of technical issues that would typically require escalation, such as analyzing logs or debugging customer-specific configurations. This allows your engineering team to maintain focus on core product development.
Unique Advantages
Unmatched Answer Accuracy Through Advanced AI RunLLM is not another generic chatbot. Our platform is built on a foundation of cutting-edge research, combining multiple sophisticated techniques for each query. We use a combination of fine-tuned models tailored to your product, a structured knowledge graph (GraphRAG) for deeper context, and multi-agent reasoning to validate answers. This multi-layered approach is engineered for the precision and trust required in technical support.
Backed by World-Class AI Research RunLLM was founded by PhDs and Professors from UC Berkeley’s renowned AI and LLM research center, RISELab. Our deep expertise in AI, data systems, and scalable infrastructure is applied directly to solving real-world support challenges. When you choose RunLLM, you're not just getting a product; you're leveraging a system built on a credible, academic foundation of AI excellence.
Conclusion:
RunLLM is more than an AI assistant; it’s a purpose-built AI Support Engineer designed to become a trusted, expert member of your team. It empowers you to deliver exceptional, scalable support that delights your users, saves valuable engineering time, and uncovers insights to build a better product.
Explore how RunLLM can transform your technical support!
More information on RunLLM
Top 5 Countries
55.7%
40.37%
3.93%
United States
India
Indonesia
Traffic Sources
10.93%
1.5%
0.07%
6.68%
33.49%
47.3%
social
paidReferrals
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Source: Similarweb (Sep 24, 2025)
RunLLM was manually vetted by our editorial team and was first featured on 2023-05-10.
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