Ask AI

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Ask-AI is an innovative AI platform. Unify knowledge, automate tasks, enhance security. Empowers support, sales, and customer success teams. Streamline operations and boost productivity.0
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What is Ask AI?

Ask-AI is an innovative, unified AI platform designed to elevate customer experiences by empowering support, sales, and customer success teams. It consolidates knowledge from various sources, enabling teams to resolve customer issues faster, automate routine tasks, and uncover valuable insights. By integrating with over 100 popular SaaS tools, Ask-AI provides real-time answers and enhances productivity across the board, all while ensuring enterprise-grade security and compliance.

Key Features:

  1. 🔍 Unified Enterprise Search
    Search across all your SaaS tools and libraries to find the best answers instantly, minimizing context-switching and keeping teams focused.

  2. ⏳ Automated Task Standardization
    Build AI-powered apps to automate tasks like ticket summarization and article creation, giving teams more time to focus on customers.

  3. 📊 Insightful Knowledge Gaps Analysis
    Uncover recurring questions and knowledge gaps to inform product roadmaps and improve team efficiency with data-backed insights.

  4. 🔐 Enterprise-Grade Security
    Control data integration and access, with SOC 2 Type II, ISO 27001 certifications, and GDPR compliance ensuring your data is secure and managed responsibly.

  5. 🌐 Seamless Integrations
    Connect over 100 popular tools like Zendesk, Slack, and Salesforce to create a unified, AI-powered knowledge base accessible anywhere.

Use Cases:

  1. Support Teams: Deflect Tickets and Speed Up Resolution
    A customer support team uses Ask-AI’s Generative Search in their help center to allow customers to self-serve through the knowledge base. This reduces the number of incoming tickets and helps customers find answers faster, improving satisfaction and reducing the workload on support agents.

  2. Sales Teams: Summarize Call Notes and Draft Responses
    A sales team leverages Ask-AI to automatically summarize call notes and draft follow-up emails. This saves time, ensures important details aren’t missed, and allows sales reps to focus on closing deals rather than administrative tasks.

  3. Customer Success Teams: Accelerate Onboarding and Improve Collaboration
    A customer success team utilizes Ask-AI to speed up new agent onboarding by providing instant access to relevant knowledge and best practices. The platform also boosts internal collaboration by surfacing vital information in real-time, leading to quicker response times and improved customer satisfaction.

Conclusion:

Ask-AI is more than just an AI tool—it's a game-changer for enterprises looking to streamline their support, sales, and customer success operations. By unifying knowledge across platforms, automating routine tasks, and delivering real-time insights, Ask-AI empowers teams to work smarter, not harder. Its robust security features and seamless integrations make it an indispensable asset for any enterprise aiming to enhance productivity and customer experiences.

FAQs:

  1. What makes Ask-AI different from other AI platforms?
    Ask-AI stands out due to its unified approach, integrating with over 100 SaaS tools to create a single knowledge base. It also offers enterprise-grade security and compliance, ensuring your data is safe and managed responsibly.

  2. How does Ask-AI help in reducing ticket handling time?
    Ask-AI deflects tickets by allowing customers to self-serve through a Generative Search in the help center. It also provides reps with instant access to knowledge across all sources, enabling faster resolution times.

  3. Can Ask-AI be customized for different teams?
    Yes, Ask-AI offers customizable AI workflows for support, sales, customer success, and other teams, allowing each department to tailor the platform to their specific needs.

  4. What security measures does Ask-AI have in place?
    Ask-AI is SOC 2 Type II-certified, ISO 27001-certified, and fully GDPR compliant. It also features automatic PII redaction and granular data controls to ensure data privacy and security.

  5. How does Ask-AI improve team collaboration?
    Ask-AI works inside Slack and other tools to answer questions and proactively build out the knowledge base, fostering better communication and collaboration across teams.

Ask AI gallery image

More information on Ask AI

Launched
2023-04-28
Pricing Model
Free Trial
Starting Price
Global Rank
31851308
Follow
Month Visit
<5k
Tech used
Google Analytics,Google Tag Manager,HTTP/3,HSTS

Top 5 Countries

100%
Japan

Traffic Sources

48.8%
31.67%
14.16%
3.37%
1.47%
0.2%
Search Direct Referrals Social Paid Referrals Mail
Ask AI was manually vetted by our editorial team and was first featured on 2023-09-29.
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