What is Canny.io?
Canny is a comprehensive customer feedback management platform. Canny helps businesses centralize feedback from various sources, analyze customer insights, prioritize feature requests, build roadmaps, and communicate updates effectively. Canny aims to streamline product development by ensuring that decisions are informed by real customer needs.
Key Features:
Feedback Aggregation:
Canny allows teams to gather customer feedback and organize feature requests from multiple channels into a single, organized platform. This consolidation ensures no valuable insight is overlooked.
AI-Powered Automation:
Leverage artificial intelligence to automate the collection, organization, and analysis of feedback. Canny's Autopilot feature automatically captures feedback, merges duplicates, and summarizes conversations, saving valuable time.
Prioritization Framework:
Utilize customizable scoring formulas to rank feedback and prioritize feature development. Teams determine what to build next based on factors such as customer impact, revenue potential, and strategic alignment.
Roadmap Visualization:
Create visual roadmaps, public or private, to communicate product plans. Keep stakeholders, both internal and external, informed about upcoming features and progress.
Changelog Publication:
Publish a public changelog to announce product updates and new features, keeping the audience engaged. This feature helps maintain transparency and build anticipation.
Integration Capabilities:
Seamlessly integrate with popular tools like Slack, Jira, Salesforce, and Intercom, among others. Canny fits into existing workflows, enhancing productivity without disruption.
Use Cases:
Product Teams:
Product managers can use Canny to gather user feedback and prioritize features that align with business goals and customer needs. For example, a software company might use Canny to collect feature requests from users, analyze the demand for each request, and use this data to prioritize development efforts, ensuring they work on features that deliver the most value.
Customer Success Teams:
Customer success teams employ Canny to capture and address customer pain points efficiently. For instance, a SaaS company can integrate Canny with its customer support platform to automatically log feedback received during support interactions. This feedback is then used to identify recurring issues and inform product improvements.
Startups:
Startups can use Canny to validate product ideas and gather feedback from early adopters. A startup launching a new app can create a public feedback board in Canny, allowing early users to suggest features and vote on existing suggestions. This helps the startup quickly iterate and pivot based on user feedback.
Conclusion:
Canny offers a robust solution for managing customer feedback and driving informed product development. Canny helps businesses build better products that meet customer needs and expectations by centralizing feedback, automating key processes, and providing powerful tools for analysis and prioritization. Leveraging Canny leads to improved customer satisfaction, reduced churn, and greater product success.
More information on Canny.io
Launched
2017-01
Pricing Model
Freemium
Starting Price
$79 /mo
Global Rank
67965
Follow
Month Visit
752.2K
Tech used
Amazon AWS CloudFront,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
28.32%
4.47%
4.44%
4.43%
4.01%
United States
India
United Kingdom
Canada
Germany
Traffic Sources
2.32%
0.59%
0.1%
16.92%
29.1%
50.96%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Canny.io was manually vetted by our editorial team and was first featured on 2024-12-21.
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Elevate your business with CustomerIQ - a powerful software tool that centralizes customer feedback, boosts revenue, and enhances team collaboration.