What is ChattySurvey?
Traditional surveys often leave you guessing, providing numbers without the 'why' behind them. ChattySurvey transforms how you collect customer insights, leveraging AI to conduct engaging, real-time conversations that feel natural and yield richer, more actionable feedback. It's designed for product, customer success, and marketing teams who need to move beyond surface-level data and truly understand their customers.
Core Capabilities
ChattySurvey empowers you to gain genuine understanding from your customers through its core capabilities:
AI-Powered Conversational Feedback: Unlike static forms, ChattySurvey uses AI to engage customers in dynamic, friendly conversations. This approach encourages users to share more detailed thoughts and feelings, leading to significantly higher response rates (up to 10x more than traditional methods) and deeper insights captured in real-time.
Automated Survey Creation & Optimization: Save valuable time and effort. ChattySurvey provides expert-crafted templates for common goals like NPS, PMF, and CSAT, or you can use the AI to generate custom surveys tailored to your specific needs. The AI handles the heavy lifting of designing effective, engaging conversations.
Insightful AI Analytics & Reporting: Go beyond simple data aggregation. ChattySurvey's AI analyzes hundreds of conversations to identify sentiments, opinions, root causes, and meaningful patterns. It generates comprehensive reports and statistics, providing actionable recommendations that empower you to make truly data-driven decisions.
Effortless Setup & Seamless Integration: Getting started is fast and simple. Create a survey in under 30 seconds using templates or AI. Easily customize branding with your logo and colors. Test your survey before launch. Share conversations via simple links in emails, newsletters, or social media, or embed them directly into your website or app with a no-code HTML snippet.
Practical Applications
Discover how ChattySurvey can unlock deeper understanding across your organization:
For Product Teams: Understand precisely what customers value and the real reasons behind their feedback. Use deep insights to prioritize features, validate ideas, and accelerate your path to achieving product-market fit based on genuine user needs.
For Customer Success Teams: Gain a continuous pulse on customer sentiment and experience. Receive detailed feedback with the underlying reasons, enabling proactive issue resolution and fostering stronger customer relationships.
For Marketing Teams: Uncover authentic customer motivations, preferences, and language. Leverage these insights to craft more effective messaging, identify untapped market opportunities, and build stronger brand loyalty.
For Data-Driven Decisions: Whether measuring NPS, CSAT, or PMF, ChattySurvey provides the qualitative data behind the numbers, giving you the context needed to make informed, impactful strategic decisions and avoid costly guesswork.
Why Choose ChattySurvey?
ChattySurvey stands apart by prioritizing genuine conversation and actionable intelligence:
Unparalleled Engagement: The conversational format resonates with users, leading to higher completion rates and more authentic responses compared to rigid, static surveys. This personalization results in over 70% engagement.
Significant Resource Savings: Automating the interview process with AI drastically reduces the time and cost associated with traditional methods, potentially offering over 96% savings compared to manual interviews or complex setups.
Actionable, In-Depth Insights: You receive not just data points, but meaningful patterns, root causes, and recommendations, yielding potentially 50+ key insights per month that directly inform strategy.
Conclusion
ChattySurvey provides a powerful, efficient way to gather rich, qualitative customer feedback at scale. By transforming surveys into engaging AI-powered conversations, you gain the deep understanding needed to build better products, improve customer experiences, and drive smarter business decisions.
Explore how ChattySurvey can help you unlock the full potential of your customer feedback.





