NICE vs CX Genie Comparison in 2025

NICE

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NiCE unifies AI CX automation for enterprises. Boost efficiency & loyalty with intelligent virtual agents, AI copilots, & guaranteed voice quality SLA.

CX Genie

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CX Genie is your Virtual Agent that merges AI & Your Support Team to deliver faster

NICE

Launched	1992-5
Pricing Model	Paid
Starting Price
Tech used	Google Tag Manager,Next.js,Gzip,OpenGraph,Webpack,Nginx
Tag	Customer Engagement,Customer Service

CX Genie

Launched	2023-04
Pricing Model	Freemium
Starting Price	$14.99/month
Tech used	Google Analytics,Google Tag Manager,Cloudflare CDN,Google Fonts,Next.js,Vercel,Gzip,HTTP/3,OpenGraph,Webpack,HSTS
Tag	Customer Service,Customer Feedback

NICE Rank/Visit

Global Rank	101255
Country	United States
Month Visit	536352

Top 5 Countries

42.08%

9.53%

6.41%

3.2%

3.12%

United States India United Kingdom Canada Germany

Traffic Sources

2.92%

1.51%

0.1%

9.29%

45.16%

41.01%

social paidReferrals mail referrals search direct

CX Genie Rank/Visit

Global Rank	1171718
Country	United States
Month Visit	19074

Top 5 Countries

40.79%

18.1%

15.02%

11.14%

3.38%

United States Italy Vietnam India Czech Republic

Traffic Sources

5.9%

1.66%

0.18%

8.35%

32.28%

50.45%

social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing NICE and CX Genie, you can also consider the following products

Genesys - Elevate CX with Genesys Cloud Agentic AI. AI Studio & Guides drive growth, loyalty, and productivity—seamless, scalable, and AI-powered across every channel. Trusted by leaders.

CCXai - Elevate customer engagement with CCXai, an AI-powered platform that unifies communication, empowers agents, and provides actionable insights.

Cognigy.AI - Cognigy AI Agents use generative AI to transform enterprise customer service. Deliver fast, personalized support across voice, chat, and web channels.

Delight AI - Delight AI: Your proactive, personalized AI concierge. Deliver seamless, omnichannel CX with deep customer memory. Boost loyalty & cut costs.

Observe.AI - Transform your contact center with Observe.AI. Autonomous AI boosts agent efficiency, enhances CX, and ensures 100% quality & compliance.