Delight AI

Delight AI is a sophisticated AI concierge designed to transform every customer interaction into a meaningful moment of recognition, loyalty, and long-term growth. Built specifically for high-growth brands and CX teams, this platform leverages deep customer memory and omnipresence across channels to deliver hyper-personalized service. It addresses the core challenge of fragmented, reactive support by offering a unified, proactive solution that cares for customers throughout their entire lifecycle.

Key Features

Delight AI focuses on delivering continuity, deep personalization, and robust control, allowing your brand to build trust and accelerate resolution across every touchpoint.

• 🧠 Living Customer Memory: Move beyond session-based interactions. Delight AI retains a living understanding of every customer—who they are, what they love, and what they need next. It leverages guest preferences from past real-time conversations to offer tailored, relevant service that fosters loyalty.
• 🌐 Omnichannel Continuity: Ensure conversations never drop context. The platform maintains complete memory and carries context across all major channels, including chat, SMS, email, voice, web, app, and WhatsApp. If a customer drops off, Delight AI seamlessly reengages without missing a beat.
• 🚀 Proactive AI Support: Solve problems before they become tickets. This capability allows the AI to anticipate customer needs, detect friction points, and resolve issues before customers even reach out. It is always a step ahead, ensuring immediate resolution and reducing inbound ticket volume.
• 🗣️ Advanced Voice AI: Provide the most human way to connect. Delight AI’s voice capabilities allow for natural, flowing conversations, including handling interruptions and follow-up questions, with the option for confirmation or follow-up via SMS for maximum convenience.
• 🛡️ Trust OS & Enterprise Control: Maintain full visibility, oversight, and control over your AI operations. Trust OS is the foundational system ensuring transparent and compliant AI, complete with audit trails, version control, and safeguards at every stage of the AI lifecycle, meeting strict enterprise-grade requirements.

Use Cases

Delight AI integrates seamlessly into your customer journey, moving beyond basic Q&A to deliver measurable operational and relationship benefits across diverse industries.

1. Lifecycle Management and Retention: Use Delight AI to care for customers throughout their entire lifecycle, from initial sales inquiries and guided onboarding workflows to proactive reengagement and subscription renewal reminders. For example, the system can proactively reach out to customers whose flights have been canceled and automatically manage the rebooking process, ensuring minimal stress and maximum retention.
2. Elevating Human Agent Performance: Deploy the Desk Copilot to empower your human support team. The Copilot drafts contextual, on-brand responses instantly and provides necessary knowledge and conversation history via its Ask Copilot search function. This accelerates resolution times, reduces agent stress, and keeps customers happy by ensuring fast, accurate service.
3. Building Trust in High-Touch Service: For high-touch businesses like tradies or specialized service providers, Delight AI handles routine scheduling, order updates, and personalized real-time communication. By keeping all parties (customers, couriers, and merchants) in sync, it helps service providers build lasting customer relationships based on reliability and personalized communication, turning one-off jobs into lasting partnerships.

Why Choose Delight AI?

Choosing Delight AI means adopting an AI strategy rooted in measurable performance, trust, and unified action. Backed by Sendbird’s enterprise infrastructure, Delight AI is engineered to handle massive scale and deliver exceptional results.

• Truly Omnipresent AI: Delight AI is engineered to be the only AI support agent that truly moves with your customers, maintaining context across 7+ channels. This ensures a consistent, personalized experience whether they start a conversation on the web, switch to SMS, or call in.
• Unified AI and Human Teams: We unify AI agents and human agents into one seamless platform—AI-first, human-ready. This approach allows the AI to handle routine tasks proactively while ensuring a smooth, knowledgeable handover to a human agent when complexity requires it, maximizing efficiency without sacrificing service quality.
• Proven Performance and Scale: Delight AI powers over 300 million monthly active users and handles 7 billion+ conversations monthly. During Proof of Concept (POC) engagements, it has demonstrated a 90%+ accuracy rate, proving it is faster, smarter, and measurably more accurate than traditional reactive systems.
• Trust and Compliance by Design: With enterprise-grade Trust OS, you gain full observability, audit trails, and version control. This level of control is essential for global brands operating under strict compliance requirements, ensuring your AI strategy is both powerful and responsible.

Conclusion

Delight AI offers a powerful, unified platform that shifts customer experience from reactive troubleshooting to proactive relationship building. By combining deep memory, omnipresence, and trusted operational control, it is the strategic choice for brands aiming to reduce support costs, accelerate resolution, and achieve measurably higher CSAT and retention rates.

Explore how Delight AI can help your team move faster, solve more, and keep customers delighted.