What is Sendbird AI?
Customer service is the backbone of any successful business, but scaling it to meet today’s demands can be overwhelming. Enter Sendbird’s AI Customer Service platform—an enterprise-grade solution designed to streamline support, boost efficiency, and deliver seamless experiences across every channel. Whether you’re handling millions of inquiries or seeking to reduce response times, Sendbird’s AI agents are here to help your team focus on what truly matters while keeping your customers satisfied.
🔑 Key Features
🌐 Omnichannel Support
Deliver instant assistance wherever your customers are.
From mobile apps to social media, SMS, and email, Sendbird’s AI agents ensure no customer is left waiting. By meeting them on their preferred platforms, you create a frictionless experience that drives satisfaction and loyalty.
📊 AI Reasoning Capability
Go beyond automation with intelligent problem-solving.
These agents don’t just follow scripts—they analyze context, understand intent, and provide accurate solutions, significantly boosting resolution rates while reducing the workload on human agents.
🛠️ Intuitive Control Center
Build, test, and manage your AI workforce with ease.
Sendbird’s centralized dashboard lets you train, evaluate, and refine your AI agents effortlessly. No complex coding or flow charts—just simple, human-readable instructions to get your agents up and running quickly.
🔒 Ironclad Security & Compliance
Protect your data while delivering exceptional service.
Built with privacy-first principles, Sendbird ensures encryption, data masking, and compliance with GDPR, SOC 2, HIPAA, and ISO 27001 standards. Your data remains yours—never accessed, used, or shared.
🚀 Scalable & Reliable
Designed to grow with your business.
With 99.9% uptime and the ability to handle 7 billion conversations monthly, Sendbird’s platform scales effortlessly to meet your needs, even during peak demands.
💡 Practical Use Cases
1️⃣ E-Commerce On-Demand Support
A retail giant integrates Sendbird’s AI agents across its app and website. Customers receive instant answers to FAQs, track orders, and resolve issues without waiting for human assistance, reducing response times by 43% and improving customer satisfaction scores.
2️⃣ Healthcare Appointment Management
A telemedicine platform uses Sendbird to automate appointment scheduling, reminders, and patient inquiries via SMS and email. This frees up staff to focus on critical care, while patients enjoy a seamless, 24/7 support experience.
3️⃣ Travel Booking Assistance
A travel company deploys AI agents to handle booking changes, cancellation requests, and itinerary updates across social media and mobile apps. With 96% CSAT achievement, the platform ensures travelers receive timely, accurate support anytime, anywhere.
✅ Why Choose Sendbird?
Sendbird’s AI Customer Service platform isn’t just about automation—it’s about delivering humanized, efficient, and secure interactions that scale with your business. With features like omnichannel support, intelligent reasoning, and enterprise-grade security, it’s the solution trusted by industry leaders like Hyundai, Hinge, and Virgin Mobile.
❓ FAQ
Q: How quickly can I deploy Sendbird’s AI agents?
A: You can onboard and deploy AI agents in days, not weeks, thanks to our intuitive, no-code platform and comprehensive support team.
Q: Can I test the AI agents before going live?
A: Yes! Sendbird provides a risk-free sandbox environment where you can test, refine, and perfect your agents before deployment.
Q: How does Sendbird ensure data privacy?
A: We use AES256 encryption, data masking, and region-specific storage, all secured by TLS 1.3. Your data remains yours—we never access, use, or share it.
Ready to Transform Your Customer Service?
With Sendbird’s AI Customer Service platform, you’re not just automating tasks—you’re creating smarter, faster, and more humanized customer experiences. Let’s build an AI workforce that works for you.
More information on Sendbird AI
Launched
2013-8
Pricing Model
Freemium
Starting Price
Global Rank
135673
Follow
Month Visit
247K
Tech used
Google Analytics,Google Tag Manager,Imgix,CookieLaw,OneTrust,Nuxt.js,Netlify,Gzip,JSON Schema,OpenGraph,Progressive Web App,HSTS
Top 5 Countries
18.22%
13.2%
7.01%
4.91%
3.16%
United States
Korea, Republic of
India
Austria
United Kingdom
Traffic Sources
2.49%
0.78%
0.1%
7.32%
51.05%
38.25%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Sendbird AI was manually vetted by our editorial team and was first featured on 2024-02-27.
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