Percept.AI

Percept.AI is an AI-powered software that provides exceptional customer support by reducing team workload and delivering a scalable experience. It frees teams from redundant tickets and repetitive requests, allowing them to focus on complex issues. With intelligent automation, it offers 24/7 coverage and enhances customer experience with a combination of machine and human intelligence. The software also allows businesses to learn from past tickets, easily integrate with chat and ticketing platforms, and enjoy an AI-powered self-service layer across different channels.

Key Features:

1. Tailored AI Agent: Reduce team workflow by up to 60% with a personalized AI agent that delivers exceptional customer support.

2. Free from Redundant Tickets: Avoid repetitive requests and free your team to focus on complex and value-added issues.

3. Instant Response: Provide instant answers to customer inquiries 24/7 with intelligent automation.

4. Delight Every Customer: Enhance customer experience by combining the best machine and human intelligence.

5. Learn from Past Tickets: Use the turnkey AI solution to analyze past customer communication data and mimic the best agent without coding.

6. Holistic View of Customer Insights: Easily integrate with chat and ticketing platforms to empower your team with a comprehensive understanding of customer insights.

7. AI-Powered Self-Service: Free your team from redundant questions by offering an AI-powered self-service layer across different channels.

8. Augment Existing Workflow: Integrate with your existing support stack or CRM to enhance your current workflow.

Use Cases:

1. Customer Support Process: Percept.AI becomes the core part of your new customer support process, freeing you from repetitive inquiries and providing 24/7 coverage while maintaining high support quality.

2. Delayed Delivery: Use Percept.AI to address customer inquiries about delayed deliveries and provide timely updates.

3. Customer Communication Data Analysis: Parse past customer communication data using the AI solution to gain insights and improve support quality.

4. Chat and Ticketing Integration: Easily integrate Percept.AI with your chat and ticketing platforms to streamline customer support operations.

5. AI-Powered Self-Service: Implement the AI-powered self-service layer to handle customer inquiries and reduce the workload on your team.

In conclusion, Percept.AI is an AI-powered software that revolutionizes customer support by reducing team workload, providing instant responses, and enhancing customer experience. It offers various features such as tailored AI agents, learning from past tickets, and integrating with existing workflows. With practical use cases in customer support processes and addressing specific issues like delayed deliveries, Percept.AI is a valuable tool for businesses looking to optimize their customer support operations.