What is Tawk.to's AI Assist?

tawk.to's AI Assist, a cutting-edge AI tool designed to revolutionize customer communications. This tool offers seamless integration, ensuring 24/7 customer engagement with zero setup required. AI Assist excels in providing instant, accurate responses to customer inquiries, enhancing user experience and efficiency. Its user-friendly interface and real-time monitoring capabilities make it an ideal solution for businesses seeking to elevate their customer service.

Key Features:

Apollo AI Bot: Automatically answers customer questions accurately using your data, operating 24x7-365 without the need for training or content creation, offering complete control with real-time human agent monitoring.
Smart Reply: Enhances response times with AI-generated suggestions based on current conversations and existing content, allowing easy activation and deactivation for full control over customer interactions.
AI Commands: Empowers users with tools like brainstorming, tone adjustment, text fixing, content expansion, summarization, and more, to create persuasive, engaging content and streamline communication tasks.

Use Cases:

Businesses can utilize the Apollo AI Bot to provide round-the-clock customer support, ensuring no chat is missed and enhancing customer satisfaction.
Smart Reply feature is ideal for busy professionals who need to quickly and efficiently respond to customer queries from any device, saving time and effort.
AI Commands are perfect for content creators and marketers needing to generate, expand, or refine written material, like emails or promotional content, with ease.

Conclusion:

tawk.to's AI Assist is a transformative tool that redefines customer communication. With its powerful AI capabilities, such as the Apollo AI Bot, Smart Reply, and AI Commands, businesses can provide exceptional customer service, respond swiftly, and create compelling content. This tool not only saves time and resources but also ensures customer satisfaction through its 24/7 availability and intelligent response system. AI Assist is an essential asset for any business aiming to enhance its customer engagement and streamline communication processes.

More information on Tawk.to's AI Assist

Launched

2023

Pricing Model

Freemium

Starting Price

Global Rank

8638

Month Visit

6.5M

Tech used

Google Tag Manager,LinkedIn Insights,Cloudflare CDN,WordPress,Font Awesome,Google Fonts,jQuery,Gzip,HTTP/3,OpenGraph,Webpack,HSTS

Top 5 Countries

22.42%

12.17%

6.02%

4.97%

4.88%

United States India United Kingdom Philippines Brazil

Traffic Sources

0.57%

0.22%

0.05%

17.41%

10.4%

71.35%

social paidReferrals mail referrals search direct

Source: Similarweb (Sep 24, 2025)

Tawk.to's AI Assist was manually vetted by our editorial team and was first featured on 2024-01-27.