Genesys VS Cognigy.AI

让我们通过对比Genesys和Cognigy.AI的优缺点,找出哪一款更适合您的需求。这份软件对比基于真实用户评测,比较了两款产品的价格、功能、支持服务、易用性和用户评价,帮助您在Genesys和Cognigy.AI中作出明智选择,选择最符合企业需求的那一款。

Genesys

Genesys
Genesys 是一家全渠道客户体验与联络中心解决方案的领导者,拥有超过 100 个国家/地区的 10,000 多家企业信赖。

Cognigy.AI

Cognigy.AI
Cognigy AI Agents 运用生成式AI,赋能企业客户服务实现转型升级。在语音、聊天、网络等全渠道,提供迅速、个性化的支持服务。

Genesys

Launched 1997-07
Pricing Model Paid
Starting Price
Tech used Google Analytics,Amazon AWS CloudFront,Cloudflare CDN,WordPress,Google Cloud Platform,HTTP/3,JSON Schema,OpenGraph,HSTS
Tag Customer Service,Customer Engagement,Contact Management

Cognigy.AI

Launched 2016-6
Pricing Model Paid
Starting Price
Tech used Google Analytics,Google Tag Manager,Cloudflare CDN,Gzip,JSON Schema,OpenGraph,HSTS
Tag Customer Service,Voice Note Prospecting

Genesys Rank/Visit

Global Rank 100906
Country United States
Month Visit 466761

Top 5 Countries

29.42%
10.58%
6.84%
6.06%
5.42%
United States Japan Czech Republic Australia India

Traffic Sources

1.61%
1.12%
0.1%
8.43%
47.61%
41.12%
social paidReferrals mail referrals search direct

Cognigy.AI Rank/Visit

Global Rank 245163
Country United States
Month Visit 138373

Top 5 Countries

25.93%
22.11%
8.18%
4.82%
2.79%
United States Germany India United Kingdom Nigeria

Traffic Sources

2.43%
1.59%
0.11%
9.09%
44.85%
41.94%
social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing Genesys and Cognigy.AI, you can also consider the following products

CX Genie - CX Genie 是您的虚拟代理,它将 AI 与您的支持团队相结合,以提供更快的

GenieTalk.ai - 革新您的联络中心!使用 Gen Voice AI(面向 B2B 和数据库公司的头号 CCAI 解决方案)实现运营自动化、提高收入并节省座席时间。拨打次数增加 10 倍,进行真正的对话。

DigitalGenius - 解锁全自动化电商客服。DigitalGenius AI 解决客户咨询、执行操作,并提升客户满意度。深度集成,专为电商打造。

VoiceGenie - 利用 VoiceGenie AI语音坐席,实现全天候销售与客户支持自动化。它们能以同理心与潜在客户和现有客户进行深入交流,有效提升转化率。

More Alternatives