NICE VS Observe.AI

讓我們透過對比NICE和Observe.AI的優缺點,找出哪一款更適合您的需求。這份軟體對比基於真實用戶評測,比較了兩款產品的價格、功能、支援服務、易用性和用戶評價,幫助您在NICE和Observe.AI中作出明智選擇,選擇最符合企業需求的那一款。

NICE

NICE
NiCE 專為企業整合 AI 客戶體驗自動化。透過智慧型虛擬客服、AI 副駕駛,以及具語音品質保證的 SLA,有效提升營運效率與客戶忠誠度。

Observe.AI

Observe.AI
透過 Observe.AI,革新您的聯絡中心。自主式AI能提升客服專員效率、優化客戶體驗,並確保百分之百的品質與合規性。

NICE

Launched 1992-5
Pricing Model Paid
Starting Price
Tech used Google Tag Manager,Next.js,Gzip,OpenGraph,Webpack,Nginx
Tag Customer Engagement,Customer Service

Observe.AI

Launched 2017-12
Pricing Model Contact for Pricing
Starting Price
Tech used Google Analytics,Google Tag Manager,HubSpot Analytics,Webflow,Amazon AWS CloudFront,cdnjs,JSDelivr,unpkg,Google Fonts,jQuery,OpenGraph
Tag Customer Service,Customer Engagement,Sales Coaching,Voice Note Prospecting

NICE Rank/Visit

Global Rank 101255
Country United States
Month Visit 536352

Top 5 Countries

42.08%
9.53%
6.41%
3.2%
3.12%
United States India United Kingdom Canada Germany

Traffic Sources

2.92%
1.51%
0.1%
9.29%
45.16%
41.01%
social paidReferrals mail referrals search direct

Observe.AI Rank/Visit

Global Rank 337274
Country United States
Month Visit 85321

Top 5 Countries

45.92%
26.49%
3.86%
2.36%
2.08%
United States India Nigeria United Kingdom Philippines

Traffic Sources

5.37%
1.22%
0.13%
7.96%
34.49%
50.81%
social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing NICE and Observe.AI, you can also consider the following products

Genesys - Genesys 是全通路的客戶體驗和聯繫中心解決方案的領導者,獲得全球超過 100 個國家/地區中超過 10,000 家公司的信賴。

CCXai - 運用 CCXai,全面提升顧客互動。這個 AI 驅動的平台,能整合通訊、賦能服務人員,並提供具體可行的洞察。

Cognigy.AI - Cognigy AI Agents 運用生成式人工智慧,徹底革新企業級客戶服務。在語音、聊天和網路等多重管道上,提供迅速且個人化的支援。

Delight AI - Delight AI: Your proactive, personalized AI concierge. Deliver seamless, omnichannel CX with deep customer memory. Boost loyalty & cut costs.

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