What is BestChat?
BestChat is a comprehensive customer communication platform designed to help your e-commerce business grow. Featuring the "Built for Shopify" certified SmartBot AI, it automates your customer service, qualifies leads, and provides personalized shopping experiences to increase sales and customer satisfaction around the clock.
Key Features
✨ Intelligent SmartBot AI AssistantGo beyond simple chatbots. SmartBot acts as your top salesperson and support agent, intelligently learning from your store’s products, order data, FAQs, and policies. It provides customers with accurate, human-like assistance, personalized product recommendations, and real-time order tracking 24/7.
💬 Powerful Live Chat & Team ToolsSeamlessly transition from AI to human support when needed. BestChat includes a full-featured live chat system that allows your team to engage customers proactively, handle complex inquiries, transfer chats between agents, and collaborate internally to solve problems faster.
📊 Actionable Analytics & Visitor InsightsMake data-driven decisions with a powerful analytics dashboard. Understand your customers by tracking their browsing journeys, search keywords, and referral sources. Use these insights to optimize your store, improve your SEO, and measure your team's performance with detailed KPI reports.
🔗 Seamless Multi-Platform IntegrationConnect with your customers wherever they are. BestChat integrates effortlessly with top social media platforms like Facebook, Instagram, and WhatsApp, as well as email and SMS. Manage all your customer conversations from a single, unified backend, available on the web and through dedicated iOS and Android apps.
Use Cases
Automate Your Pre-Sales Process: Deploy SmartBot to greet visitors with personalized messages, act as a product guide, answer questions instantly, and offer tailored recommendations. This proactive engagement helps convert browsing visitors into confident buyers, boosting your conversion rates.
Streamline Post-Sales Support: Reduce your support team's workload significantly. SmartBot can handle the most common post-purchase inquiries, such as providing real-time order status updates and explaining your return policy, freeing up your human agents to focus on more complex customer issues.
Capture and Qualify High-Value Leads: Let the SmartBot AI work for you by identifying and engaging potential high-quality prospects on your site. It automates the initial lead qualification process, allowing your sales team to step in and focus on closing deals with the most promising customers.
Why Choose BestChat?
"Built for Shopify" Certified: SmartBot meets Shopify's highest standards for performance, security, and ease of use. You can trust it to integrate flawlessly with your store in under 30 seconds with just a few clicks—no coding required.
Adaptive AI Learning Engine: Unlike static chatbots, SmartBot continuously learns and adapts. It automatically syncs with your inventory changes and page updates, ensuring the information it provides is always accurate. This dynamic learning delivers a superior, personalized shopping journey for every customer.
All-in-One Communication Platform: BestChat offers more than just an AI bot. It's a complete solution that combines AI automation, a robust live chat system for your team, deep analytics, and multi-channel support. This integration reduces costs and simplifies your workflow by eliminating the need for multiple separate tools.
Conclusion:
BestChat, with its powerful SmartBot AI, provides Shopify merchants with a comprehensive solution to enhance customer experience, streamline operations, and drive revenue growth. By automating routine tasks and delivering personalized interactions, you can focus on scaling your business while ensuring every customer feels valued.
Explore how BestChat can transform your e-commerce store today!
More information on BestChat
Launched
1999-12
Pricing Model
Freemium
Starting Price
Global Rank
5326034
Follow
Month Visit
<5k
Tech used
Cloudflare Analytics,Google Analytics,Google Tag Manager,Cloudflare CDN,jQuery,HTTP/3
Top 5 Countries
42.29%
25.38%
23.2%
9.13%
Vietnam
United States
India
United Kingdom
Traffic Sources
6.03%
1.14%
0.18%
13.06%
42.1%
36.58%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
BestChat was manually vetted by our editorial team and was first featured on 2023-08-15.
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