Freshworks Customer Service Suite VS FirstSupport

Let’s have a side-by-side comparison of Freshworks Customer Service Suite vs FirstSupport to find out which one is better. This software comparison between Freshworks Customer Service Suite and FirstSupport is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshworks Customer Service Suite or FirstSupport fits your business.

Freshworks Customer Service Suite

Freshworks Customer Service Suite
Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

FirstSupport

FirstSupport
FirstSupport gives customer support teams superpowers by automating translation, information retrieval, insights reports, tagging, and more.

Freshworks Customer Service Suite

Launched 1998-2
Pricing Model Paid
Starting Price
Tech used AWIN,Facebook,Google Analytics,Google Tag Manager,Linkedin Insight Tag,OneTrust,Optimizely,Sizmek
Tag Customer Service,Customer Engagement

FirstSupport

Launched 2023-9
Pricing Model Paid
Starting Price
Tech used Cloudflare CDN,Next.js,Gzip,HTTP/3,Webpack
Tag Customer Service,Response Generators

Freshworks Customer Service Suite Rank/Visit

Global Rank 38645
Country United States
Month Visit 1580776

Top 5 Countries

24.9%
12.46%
9.51%
2.67%
2.48%
United States India United Kingdom Germany Canada

Traffic Sources

0.93%
1.02%
0.08%
17.42%
35.44%
45.11%
social paidReferrals mail referrals search direct

FirstSupport Rank/Visit

Global Rank 0
Country Mexico
Month Visit 249

Top 5 Countries

100%
Mexico

Traffic Sources

5.21%
1.13%
0.21%
12.69%
46.55%
32.93%
social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing Freshworks Customer Service Suite and FirstSupport, you can also consider the following products

Freshsales - Empower your sales team with Freshsales' AI-powered CRM software. Drive productivity, close deals faster, and increase revenue. Try it free today!

Front - Front is the customer operations platform that combines the best of AI and human support, so you can treat every customer like a VIP.

Kustomer - With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Sentify - Sentify enhances customer support by automating routine tasks and delivering data-driven insights to improve team performance and efficiency.

CoSupport AI - CoSupport AI transforms customer support. Autonomous agent, agent assistance, BI insights. Multilingual, secure. Customizable. Ideal for businesses.

More Alternatives