Freshworks Customer Service Suite VS Kustomer

Let’s have a side-by-side comparison of Freshworks Customer Service Suite vs Kustomer to find out which one is better. This software comparison between Freshworks Customer Service Suite and Kustomer is based on genuine user reviews. Compare software prices, features, support, ease of use, and user reviews to make the best choice between these, and decide whether Freshworks Customer Service Suite or Kustomer fits your business.

Freshworks Customer Service Suite

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Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.

Kustomer

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With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Freshworks Customer Service Suite

Launched	1998-2
Pricing Model	Paid
Starting Price
Tech used	AWIN,Facebook,Google Analytics,Google Tag Manager,Linkedin Insight Tag,OneTrust,Optimizely,Sizmek
Tag	Customer Service,Customer Engagement

Kustomer

Launched	2004-8
Pricing Model	Paid
Starting Price	$89 a month
Tech used	Google Tag Manager,HubSpot Analytics,WordPress,OneTrust,jQuery,Gzip,JSON Schema,OpenGraph,RSS,HSTS
Tag	Customer Service,Customer Engagement,Data Analysis

Freshworks Customer Service Suite Rank/Visit

Global Rank	38645
Country	United States
Month Visit	1580776

Top 5 Countries

24.9%

12.46%

9.51%

2.67%

2.48%

United States India United Kingdom Germany Canada

Traffic Sources

0.93%

1.02%

0.08%

17.42%

35.44%

45.11%

social paidReferrals mail referrals search direct

Kustomer Rank/Visit

Global Rank	395377
Country	United States
Month Visit	92509

Top 5 Countries

35.95%

5.29%

4.15%

3.96%

3.53%

United States India United Kingdom Brazil Philippines

Traffic Sources

3.04%

0.95%

0.12%

7.94%

46.77%

41.18%

social paidReferrals mail referrals search direct

Estimated traffic data from Similarweb

What are some alternatives?

When comparing Freshworks Customer Service Suite and Kustomer, you can also consider the following products

Freshsales - Empower your sales team with Freshsales' AI-powered CRM software. Drive productivity, close deals faster, and increase revenue. Try it free today!

Front - Front is the customer operations platform that combines the best of AI and human support, so you can treat every customer like a VIP.

Sentify - Sentify enhances customer support by automating routine tasks and delivering data-driven insights to improve team performance and efficiency.

CoSupport AI - CoSupport AI transforms customer support. Autonomous agent, agent assistance, BI insights. Multilingual, secure. Customizable. Ideal for businesses.

More Alternatives

Freshworks Customer Service Suite VS Freshsales

Freshworks Customer Service Suite VS Front

Freshworks Customer Service Suite VS Sentify

Freshworks Customer Service Suite VS CoSupport AI