Freshworks Customer Service Suite

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Easy-to-use omnichannel customer service software for conversational support and ticketing, supercharged with generative AI.0
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What is Freshworks Customer Service Suite?

Freshworks Customer Service Suite is a powerful omnichannel customer service solution that combines conversational support, ticketing, and self-service. It is supercharged with generative AI to improve customer experience and agent productivity, resulting in a unified and seamless solution for businesses of all sizes.

Key Features:

  1. 🤖 AI-Powered Self-Service: Freshchat's AI-powered bots, known as Freshbots, automate self-service across multiple channels, reducing wait times and increasing resolution rates.

  2. 💪 Unified Agent Workspace: Empower agents with a centralized workspace, Freddy Central, where all customer interactions are displayed. Freddy Copilot, an AI assistant, suggests responses, recommends actions, and summarizes events, helping agents resolve issues faster.

  3. 🤝 Advanced Ticketing: Advanced ticketing in Freshdesk enables seamless collaboration, tracking, and accountability. Agents can easily stay on top of progress and prevent issues from falling through the cracks.

Use Cases:

  1. 🛒 E-commerce: Freshworks helps online retailers provide exceptional customer support through various channels, such as live chat, social media, and email, ensuring a seamless shopping experience.

  2. 📞 Telecommunications: Freshworks enables telecom companies to handle customer inquiries, technical issues, and billing concerns efficiently, improving customer satisfaction and reducing call volumes.

  3. 🏥 Healthcare: Freshworks empowers healthcare providers to offer 24/7 support, schedule appointments, and answer patient queries promptly, enhancing the overall patient experience.

Conclusion:

Freshworks Customer Service Suite is a comprehensive solution that helps businesses deliver exceptional customer service. Its omnichannel approach, AI-powered features, and advanced ticketing system optimize agent productivity, enhance customer satisfaction, and drive business success.

  • Freshworks Customer Service Suite

More information on Freshworks Customer Service Suite

Launched
1998-2
Pricing Model
Paid
Starting Price
Global Rank
42116
Country
United States
Month Visit
1.6M
Tech used

Top 5 Countries

24.43%
11.25%
7.64%
5.71%
2.47%
United States India United Kingdom Colombia Canada

Traffic Sources

33.92%
32.87%
28.93%
2.15%
1.35%
0.78%
Direct Search Referrals Mail Social Paid Referrals
Updated Date: 2024-02-04
Freshworks Customer Service Suite was manually vetted by our editorial team and was first featured on September 4th 2024.
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