What is Freshworks Customer Service Suite?

Freshworks Customer Service Suite is a powerful omnichannel customer service solution that combines conversational support, ticketing, and self-service. It is supercharged with generative AI to improve customer experience and agent productivity, resulting in a unified and seamless solution for businesses of all sizes.

Key Features:

🤖 AI-Powered Self-Service: Freshchat's AI-powered bots, known as Freshbots, automate self-service across multiple channels, reducing wait times and increasing resolution rates.
💪 Unified Agent Workspace: Empower agents with a centralized workspace, Freddy Central, where all customer interactions are displayed. Freddy Copilot, an AI assistant, suggests responses, recommends actions, and summarizes events, helping agents resolve issues faster.
🤝 Advanced Ticketing: Advanced ticketing in Freshdesk enables seamless collaboration, tracking, and accountability. Agents can easily stay on top of progress and prevent issues from falling through the cracks.

Use Cases:

🛒 E-commerce: Freshworks helps online retailers provide exceptional customer support through various channels, such as live chat, social media, and email, ensuring a seamless shopping experience.
📞 Telecommunications: Freshworks enables telecom companies to handle customer inquiries, technical issues, and billing concerns efficiently, improving customer satisfaction and reducing call volumes.
🏥 Healthcare: Freshworks empowers healthcare providers to offer 24/7 support, schedule appointments, and answer patient queries promptly, enhancing the overall patient experience.

Conclusion:

Freshworks Customer Service Suite is a comprehensive solution that helps businesses deliver exceptional customer service. Its omnichannel approach, AI-powered features, and advanced ticketing system optimize agent productivity, enhance customer satisfaction, and drive business success.

More information on Freshworks Customer Service Suite

Launched

1998-2

Pricing Model

Paid

Starting Price

Global Rank

38645

Month Visit

1.6M

Tech used

AWIN,Facebook,Google Analytics,Google Tag Manager,Linkedin Insight Tag,OneTrust,Optimizely,Sizmek

Top 5 Countries

24.9%

12.46%

9.51%

2.67%

2.48%

United States India United Kingdom Germany Canada

Traffic Sources

0.93%

1.02%

0.08%

17.42%

35.44%

45.11%

social paidReferrals mail referrals search direct

Source: Similarweb (Sep 24, 2025)

Freshworks Customer Service Suite was manually vetted by our editorial team and was first featured on 2024-02-04.