Lingio

Training your frontline staff presents unique challenges: coordinating schedules, ensuring accessibility, and maintaining engagement, especially for deskless teams who are always on the move. Lingio provides a mobile-first employee training platform specifically built to overcome these hurdles. By integrating AI-powered course creation and gamified learning, Lingio helps you deliver training that fits seamlessly into your team's workflow, boosts participation, and achieves impressive results – potentially reaching up to 12x higher course completion rates compared to traditional methods.

Key Features

• 🤖 Create Courses Effortlessly with AI: Upload your existing training documents (any text format) or simply input keywords. Lingio's AI Course Creator instantly transforms them into interactive, mobile-ready micro-learning modules, complete with gamification elements, saving you significant preparation time.

• 📱 Engage Learners via Gamified Mobile App: Deliver training through an intuitive mobile app designed for frontline workers. Features like points, leaderboards, and interactive storylines make learning enjoyable and effective. It's accessible anytime, anywhere, on any device – new or old – fitting learning into their natural workflow.

• 📊 Track Progress and Support Staff: Utilize the Tracking and Coaching Portal for a clear overview of your training programs. Easily assign courses, monitor completion rates in real-time, identify knowledge gaps, celebrate achievements, and send automated reminders to keep everyone on track.

• 🌐 Ensure Broad Accessibility: Break down language barriers with instant translation support for over 100 languages integrated directly into the courses. The platform design also adheres to accessibility standards (WCAG), ensuring usability for all employees.

• 📚 Leverage a Customizable Course Library: Choose from or adapt ready-to-use course templates covering common frontline topics like SOPs, compliance, safety, and customer service. Tailor content, branding, and even character names to perfectly match your organization's needs.

Use Cases

1. Streamlining Onboarding for Transport Drivers: Imagine needing to get new bus drivers up-to-speed quickly on safety protocols and company policies. You upload your standard operating procedures into Lingio's AI Course Creator. Within minutes, you have engaging, bite-sized mobile courses. New hires complete these modules during orientation or downtime, and you track their progress instantly via the Coaching Portal, ensuring everyone is ready for the road faster. (Based on Nobina example)

2. Updating Skills Across Hotel Staff: Your hotel chain needs to roll out new customer service standards to housekeeping and front desk staff across multiple locations, many of whom speak different primary languages. Using Lingio, you create a customized course with interactive scenarios and quizzes. It's automatically available in multiple languages via the app. Staff learn at their own pace, perhaps competing playfully on leaderboards, ensuring consistent service quality across the board. (Based on Scandic example)

3. Ensuring Compliance in Elderly Care: Annual compliance training is mandatory for all your caregivers, but pulling them away for classroom sessions is disruptive. You use Lingio to refresh last year's materials, letting the AI generate updated quizzes and scenarios. You distribute the short modules via the app. The Coaching Portal automatically tracks completion and sends reminders only to those who haven't finished, helping you achieve 100% compliance efficiently with minimal administrative effort.

Conclusion

Lingio offers a practical and effective way to manage frontline employee training. By making course creation significantly faster with AI, boosting learner engagement through accessible gamification, and providing clear visibility into progress, you can efficiently upskill your teams, ensure compliance, and improve overall performance. It’s training designed to fit the reality of your frontline workforce, empowering them directly within their daily routines.

Frequently Asked Questions (FAQ)

• What is an online employee training platform? An online employee training platform is a system that allows organizations to create, deliver, manage, and track training programs for their staff digitally. These platforms often include features like course creation tools, assessments, progress tracking, and reporting, enabling efficient onboarding, upskilling, and compliance training, often with flexibility for learners.

• Can Lingio’s courses be customised? Yes, customization is a core aspect of Lingio. You can use the AI Course Creator to build courses from your own materials or keywords, adapt templates from the Course Library, add your organization's branding (logos, colours), tailor content, adjust the tone, and even customize character names in dialogue scenarios to meet your specific training objectives.

• What is gamified learning? Gamified learning applies game-design elements—like points, badges, leaderboards, challenges, and storylines—to educational content. Lingio uses this approach to make training more engaging, motivate employees, improve knowledge retention, and significantly increase course completion rates, especially for potentially dry or mandatory topics.

• What is micro-learning? Micro-learning breaks down training content into small, focused, easily digestible segments, often lasting just a few minutes. This method is particularly effective for busy frontline employees as it allows them to learn specific skills or information quickly without disrupting their workflow. Lingio's mobile app incorporates micro-learning exercises naturally.

• How does Lingio ensure accessibility? Lingio prioritizes accessibility through several means. The platform offers instant course translation in over 100 languages. Its mobile app interface is designed for ease of use on various devices, and it adheres to WCAG (Web Content Accessibility Guidelines) standards, including options for accessible colour schemes, to cater to users with diverse needs and abilities.