What is Superorder ?
Superorder is the enterprise solution designed to automate and optimize the most critical drivers of restaurant growth: customer experience and delivery profitability. Leveraging specialized AI Agents, Superorder addresses the complexity of managing scattered online reputation and reconciling fragmented third-party delivery financials. It is the essential platform for leading restaurant brands, operators, and finance teams aiming for scalable operations, smarter decisions, and long-term financial health.
Key Features
Superorder deploys a suite of dedicated AI Agents that work 24/7 to transform data into action, ensuring your brand maintains operational excellence and maximizes revenue across all channels.
🍽️ Surveys & Feedback Agent
This agent ensures every guest voice is captured and acted upon immediately. It uses AI-driven surveys sent instantly via SMS/email, achieving response rates over 11%. Crucially, it surfaces issues privately, enrolling unhappy customers into recovery workflows to resolve complaints before they become public reviews. Simultaneously, it directs satisfied customers to leave 5-star reviews on Google and Yelp, demonstrably increasing positive ratings by over 35% and boosting your SEO ranking.
💬 Review Management Agent
Achieve 100% review coverage across Google, Yelp, and all delivery platforms without manual effort. The Review Management Agent delivers personalized, on-brand replies to every piece of feedback. Unlike generic templates, this smart system crafts responses tailored to the customer’s specific context, referencing their order history, order frequency, and Average Order Value (AOV), turning casual customers into loyal advocates through deeply personalized engagement.
💰 Delivery Profitability Agents
Protect and grow your delivery margin with automated financial oversight. These agents centralize revenue, fees, and payouts from every third-party platform into a single, real-time source of truth. They perform automatic, real-time reconciliation of transactions, fees, and adjustments in minutes, saving finance teams dozens of hours monthly and ensuring financial accuracy across your entire chain.
🚨 AI Scorecards, Insights & Alerts
Move past overwhelming data by focusing only on the signals that matter. Superorder’s AI scans millions of data points—from sales and operations to reputation metrics—to generate role-based scorecards and real-time alerts. This ensures district managers, operators, and executives only see the context-aware intelligence relevant to their role, pinpointing trends, anomalies, and root causes that directly impact same-store sales and profitability.
Use Cases
Superorder’s integrated approach allows your teams to execute complex operational and customer strategies efficiently and at scale.
| Scenario | Superorder Solution | Tangible Outcome |
|---|---|---|
| Protecting Revenue | The Downtime Prevention Agent monitors all third-party delivery platforms 24/7. | If a platform temporarily goes offline, the agent instantly detects the outage and automatically restarts the store, preventing thousands in lost revenue from missed orders. |
| Driving Operational Improvement | The AI Scorecards analyze feedback data, tying negative reviews to specific menu items, order errors, and time periods across multiple locations. | Operators receive AI-generated recommendations for targeted staff training and menu optimization, quickly identifying and resolving systemic issues that erode customer satisfaction. |
| Scaling Customer Recovery | A high-value, repeat customer leaves a 2-star review citing a late delivery error. | The Review Management Agent instantly triggers a personalized response based on their loyalty and high AOV, offering a tailored incentive to encourage a guaranteed return visit, effectively turning a complaint into a retention event. |
Why Choose Superorder?
Superorder is built explicitly for the demands of leading global restaurant brands, focusing on verifiable scale, deep context, and proactive revenue protection.
Verifiable Scale and Impact: Our platform is trusted by chains processing over $10 Billion in Annual Client GMV and manages 6 Million+ Annual Reviews, proving its capability to handle the complexity and volume of multi-location enterprise operations.
Proactive Revenue Protection: Unlike systems that only report downtime, Superorder features a Downtime Agent that actively monitors platforms and automatically restarts offline stores, directly protecting your revenue stream 24/7.
Actionable, Role-Based Intelligence: AI Agents tailor scorecards and alerts by role—from store manager to executive—ensuring that every team member receives prioritized, context-aware instructions on the precise actions needed to drive same-store sales and operational adherence.
Deep Customer Context: Our Review Management system goes beyond basic automation by integrating average order value, order frequency, and history, allowing for truly customized loyalty-based responses that build stronger brand advocacy.
Conclusion
Superorder equips multi-location restaurant brands with the autonomous intelligence required to master online reputation and maximize delivery profitability. By automating feedback capture, delivering personalized recovery, and ensuring financial accuracy, Superorder provides the systemic solutions necessary for scalable growth and meaningful improvements in guest sentiment.
More information on Superorder
Launched
2003-04
Pricing Model
Contact for Pricing
Starting Price
Global Rank
1819709
Follow
Month Visit
10.9K
Tech used
Top 5 Countries
70.81%
27.23%
1.97%
United States
Canada
India
Traffic Sources
7.04%
1.16%
0.14%
8.57%
27.83%
55.24%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Oct 29, 2025)
Superorder was manually vetted by our editorial team and was first featured on 2025-10-29.
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