What is Syncly?
Syncly is an AI-native customer intelligence platform designed for fast-growing brands. It directly solves the challenge of fragmented customer feedback by unifying conversations from all channels into a single, actionable command center. With Syncly, you can stop interpreting scattered data and start using clear, data-driven insights to make decisions that accelerate your growth.
Key Features
🗣️ Unify All Customer Feedback Stop chasing conversations across dozens of platforms. Syncly centralizes every piece of customer feedback—from social media comments and app reviews to support tickets and survey responses—into one clear, searchable view. This gives your entire organization a single source of truth for the voice of the customer.
🤖 Automate Thematic Analysis with AI Understand precisely what’s driving conversations without the manual effort. Syncly uses AI-powered auto-tagging to instantly classify and organize feedback into granular topics and analyze sentiment in real-time. This frees your team to focus on strategic action, not data management.
🔍 Discover Insights with Conversational AI Go beyond simple keyword searches and get answers at the speed of thought. With the "Ask Syncly" feature, you can ask complex questions in plain language—like "What are the top 3 complaints about our latest update?"—and receive immediate answers backed by direct quotes and verifiable customer data.
📹 Analyze Feedback Hidden in Video Unlock a critical and often-missed source of customer insight. Syncly’s social listening is built for the video era, allowing you to unravel brand-defining conversations hidden inside video content. Pinpoint brand mentions, track sentiment, and identify emerging trends to stay ahead of the curve.
Use Cases
Validate Your Product Roadmap: A product manager can ask, "Which feature requests are trending highest among our enterprise users this quarter?" Syncly will instantly surface the relevant feedback and data, providing clear, customer-backed validation for prioritizing the next development cycle.
Identify Authentic Influencers: Your marketing team can discover creators who are already organically talking about your products in their videos. Instead of cold outreach, you can partner with authentic advocates who already resonate with their audience, driving more genuine engagement.
Resolve Customer Issues Proactively: A customer experience lead can use Syncly’s real-time trend detection to spot a rising number of negative comments about a recent shipping policy change. This allows the team to address the issue and communicate a solution before it escalates into a widespread problem.
Unique Advantages of Syncly
Syncly is engineered to provide a level of speed and depth that older methods can't match.
Go Beyond Text-Based Listening: While most social listening tools are limited to text, Syncly is built for the video era. It gives you the unique ability to analyze conversations happening within video content, uncovering a massive, previously invisible dataset of customer opinions and brand perceptions.
Achieve Insights in Days, Not Months: Unlike traditional enterprise solutions requiring lengthy, complex setups, Syncly delivers value almost immediately. As demonstrated with LG Electronics, Syncly streamlined their social listening with a 90% faster setup, analyzing over 970,000 mentions from 10+ platforms within days.
Get Answers, Not Just Search Results: Instead of relying on rigid keyword searches that often miss context, Syncly’s AI understands intent. You can ask nuanced questions and receive synthesized answers with direct evidence, turning your entire customer feedback repository into a queryable intelligence engine.
Conclusion:
Syncly empowers your brand to move from simply collecting feedback to acting on it with confidence and speed. By unifying, organizing, and analyzing every customer conversation, it provides the clarity needed to build better products, craft more effective marketing, and deliver a superior customer experience.
Explore how Syncly can turn your customer conversations into your most powerful driver for growth.
More information on Syncly
Launched
2022-10
Pricing Model
Contact for Pricing
Starting Price
Global Rank
1508030
Follow
Month Visit
17.3K
Tech used
Google Analytics,Google Tag Manager,HubSpot Analytics,Microsoft Clarity,Framer,Google Fonts,Gzip,HTTP/3,OpenGraph,HSTS
Top 5 Countries
55.58%
28.59%
8.02%
2.63%
1.56%
United States
Korea, Republic of
India
Philippines
Pakistan
Traffic Sources
6.87%
0.79%
0.05%
9.58%
38.53%
44.15%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Syncly was manually vetted by our editorial team and was first featured on 2024-01-26.
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