What is UnitQ?
Understanding exactly what your customers need, right when they need it, is crucial for building successful products. Traditional methods of gathering customer insights can be slow, fragmented, and often miss the subtle signals hidden within vast amounts of feedback. unitQ transforms this challenge by providing a real-time view of your product's quality, directly informed by the authentic voice of your customers across every channel.
unitQ leverages powerful AI agents to automatically process feedback from support tickets, product analytics, social media, surveys, and more. This allows you to move beyond manual data sifting and instantly pinpoint what's working well and what needs immediate attention. The result? Clear, actionable insights that drive smarter decisions, accelerate innovation, and elevate the customer experience.
Key Features
🤝 Aggregate Feedback: Seamlessly integrate and consolidate customer data from over 100 channels, translating feedback from more than 100 languages into a single, unified view. This brings all your customer signals into one accessible location.
🏷️ Categorize Signals: Machine learning agents automatically classify every piece of feedback using a dynamic taxonomy of over 1,000 custom categories. This provides granular, accurate structure to your data, helping you understand the specific nature of issues and requests.
🧠 Analyze with agentQ: Interact with your customer data using a conversational AI interface. Ask critical business questions like "Did the latest release introduce new issues?" or "How can we improve user retention in a specific region?" agentQ provides answers supported by verifiable citations from the source data.
🚨 Take Action: Receive real-time alerts on trending issues or anomalies directly in your workflow tools like Slack, Microsoft Teams, or PagerDuty. Use data-backed insights to prioritize your product roadmap and connect insights directly to ticketing or project management systems.
Use Cases
Streamline Issue Monitoring & Resolution: Turn your customer base into a continuous feedback loop. unitQ identifies emerging bugs and issues in real-time, providing engineering and support teams with the specific, categorized feedback needed to diagnose and fix problems faster, potentially cutting time-to-fix by half.
Drive Product Development: Bridge the gap between what customers say (feedback) and what they do (behavior). By connecting categorized feedback with product analytics, product managers can identify unmet needs, validate feature ideas, and prioritize development efforts based on actual customer pain points and desires, accelerating innovation.
Optimize Customer Support: Empower your support agents with instant access to trending issues and customer sentiment. Use categorized feedback to improve agent training, refine help documentation, and even enable skill-based routing of tickets, leading to a more efficient and empathetic support experience that exceeds customer expectations.
Conclusion
unitQ provides the clarity and speed needed to truly understand your customers and build better products. By unifying feedback, applying accurate AI analysis, and delivering insights in real time, it empowers your teams to make data-driven decisions, reduce friction, and foster customer loyalty. Experience the power of knowing exactly what your customers need, precisely when it matters most.
More information on UnitQ
Launched
2011-06
Pricing Model
Paid
Starting Price
Global Rank
1993106
Follow
Month Visit
11.4K
Tech used
Amazon AWS CloudFront,Next.js,OpenGraph,Progressive Web App,Webpack,HSTS,Amazon AWS S3
Top 5 Countries
69.16%
11.02%
7.52%
4.18%
3.92%
United States
Pakistan
Austria
Germany
India
Traffic Sources
8.56%
1.17%
0.13%
8.53%
35.67%
45.65%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
UnitQ was manually vetted by our editorial team and was first featured on 2025-05-16.
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