What is Quiq?
Quiq’s AI-driven conversational platform is designed to transform customer experience (CX) by seamlessly integrating AI and human agents. Trusted by leading brands, Quiq optimizes customer journeys, reduces costs, and drives revenue while offering flexible solutions for businesses. Whether you want to build your own AI solution or use a pre-built one, Quiq provides the tools and support you need to enhance customer satisfaction and loyalty.
Key Features:
🤖 AI Studio: An enterprise-grade development environment that allows you to build, test, and deploy AI conversational experiences tailored to your business needs.
💬 AI Contact Center: Empowers agents to handle multiple asynchronous conversations across various messaging channels, boosting productivity and customer service.
🌐 Business Messaging Channels: Supports a wide range of platforms like WhatsApp, Facebook Messenger, Apple Messages, and SMS, ensuring seamless customer interactions.
📊 Reporting and Analytics: Offers detailed insights and metrics to help you track performance and optimize your CX strategy.
Use Cases:
A Retail Giant Enhances Customer Support: A major retail brand integrates Quiq’s AI Contact Center to manage high volumes of customer queries. The AI handles routine questions, freeing human agents to resolve more complex issues, leading to a 30% reduction in response time.
A Hospitality Chain Boosts Bookings: A well-known hotel chain uses Quiq’s AI-powered assistants to engage customers on their preferred messaging platforms. The AI provides personalized recommendations and booking assistance, resulting in a 2x increase in click-outs on booking links.
An E-Commerce Store Improves CSAT Scores: By leveraging Quiq’s AI Studio, an e-commerce business develops a custom AI assistant that offers quick and accurate responses. This leads to a 15% improvement in customer satisfaction scores (CSAT).
Conclusion:
Quiq’s AI-powered conversational platform is a game-changer for businesses aiming to enhance their CX. With robust features like AI Studio, AI Contact Center, and support for multiple business messaging channels, Quiq provides the tools to optimize customer journeys, reduce costs, and drive revenue growth. Trusted by leading brands, Quiq ensures seamless integration and scalability, making it a top choice for enterprises looking to leverage AI for superior customer experiences.
More information on Quiq
Launched
1998-12
Pricing Model
Starting Price
Global Rank
1257336
Follow
Month Visit
20.8K
Tech used
Top 5 Countries
33.78%
11.99%
9.16%
8.01%
6.47%
United States
India
United Kingdom
Russia
Canada
Traffic Sources
5.38%
0.67%
0.13%
7.93%
46.92%
38.98%
social
paidReferrals
mail
referrals
search
direct
Quiq was manually vetted by our editorial team and was first featured on 2024-12-05.
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