Writer

Writer is the end-to-end AI platform designed to bridge the gap between your IT and business teams. It empowers you to collaboratively build, deploy, and supervise custom AI agents that automate complex workflows and are grounded in your company's data and expertise. Move beyond siloed tools and unlock scalable, secure AI transformation across your entire organization.

Key Features

• 🤝 Collaborative Agent Builder: Build powerful AI agents together. An intuitive, drag-and-drop UI allows business users to map processes, while developers retain full control over code and integration. This co-building environment dramatically accelerates development from weeks to days.

• 🧠 Palmyra Family of LLMs: Leverage a state-of-the-art family of proprietary language models engineered for enterprise-grade accuracy. With specialized models for finance (Palmyra Fin) and healthcare (Palmyra Med), you get domain-specific expertise without ever training on your data.

• 🔗 Knowledge Graph for Advanced RAG: Connect your LLMs to your business data with unmatched accuracy. Writer’s graph-based Retrieval-Augmented Generation (RAG) understands semantic relationships in your data, significantly reducing hallucinations and providing transparent, citable answers.

• 🛡️ Enterprise-Grade Security & Governance: Operate with confidence on a platform built for enterprise requirements. Writer is SOC 2 Type II, HIPAA, and GDPR compliant, enforces a zero-data-retention policy, and ensures your data is never used for model training.

Use Cases

• Sales Engagement Automation: An agent can pull the latest customer data from your CRM, identify key discussion points, generate a concise account summary, and draft a personalized follow-up email, saving your sales team hours of manual work.

• Intelligent Marketing & Content Creation: Upload a creative brief, and an agent can generate comprehensive messaging, create a full project plan, draft copy, generate on-brand images, and flag content for legal and compliance review.

• Streamlined Operations & Support: Automate complex operational tasks. For instance, a support agent can search for return tickets across systems, automatically fix formatting errors, generate a return label and personalized message, and close the ticket without human intervention.

Why Choose Writer?

Writer is fundamentally designed to solve enterprise challenges that generic AI tools and fragmented stacks cannot. Its unique, integrated architecture provides distinct advantages.

• Superior Accuracy with Knowledge Graph: While traditional RAG relies on vector-based similarity search—which can struggle with dense or complex data—Writer's Knowledge Graph builds a rich semantic understanding of your information. This allows it to answer multi-step questions with far greater precision and provide clear, explainable thought processes with source citations.

• A Truly Full-Stack, Secure Platform: Unlike solutions that require you to stitch together third-party models, separate RAG tools, and custom UIs, Writer provides a single, cohesive platform. This integrated approach minimizes security risks, simplifies governance, and eliminates the high maintenance costs and complexities of a self-built stack.

• Designed for IT & Business Collaboration: The "old way" of AI development creates a bottleneck, with business teams waiting on IT. Writer’s platform is built for co-creation. It provides reusable components and process blueprints that empower business users to build independently, while IT maintains centralized control, security, and full oversight.

Conclusion

Writer provides a unified, secure, and collaborative platform that empowers your organization to move from isolated AI experiments to transformative, enterprise-wide adoption. By equipping both your technical and business teams with the tools to build custom, accurate AI agents, you can drive real productivity gains and reimagine how work gets done.

Explore how Writer can help you build your AI-powered enterprise!

FAQ

1. How does Writer ensure the security and privacy of our company's data? Writer is built with enterprise security as a core principle. We are SOC 2 Type II, HIPAA, and GDPR compliant. Crucially, we operate on a zero-data-retention policy and never use your data to train our models. Our full-stack platform also minimizes the risks associated with integrating multiple third-party tools, giving you centralized control and governance.

2. What are Palmyra LLMs, and how are they different from other models? Palmyra is Writer's family of proprietary, state-of-the-art Large Language Models. They are top-ranked on key industry benchmarks like Stanford HELM. Unlike general-purpose models, we offer specialized versions, such as Palmyra Fin (the first model to pass the CFA Level III exam) and Palmyra Med, which are fine-tuned for the complex needs of specific industries, ensuring higher accuracy and relevance.

3. Can non-technical users really build useful AI agents on Writer? Absolutely. Writer is designed to empower both business and technical users. Business experts can use the intuitive, no-code, drag-and-drop interface and process blueprints to map out workflows and build functional agents without writing any code. This allows them to translate their domain knowledge directly into automated solutions, while IT can provide oversight and handle more complex integrations.