What is Alhena AI?
Running an online store comes with its share of challenges: answering endless customer queries, guiding hesitant shoppers, and keeping up with the demands of modern buyers. Alhena AI is here to change that. Designed as your all-in-one shopping assistant and support concierge, Alhena transforms how you interact with customers—offering personalized guidance, automating repetitive tasks, and driving revenue without compromising your brand’s identity. Whether you’re looking to boost sales or streamline customer service, Alhena makes it happen effortlessly.
Key Features 🌟
Deliver Accurate, Trustworthy Responses
Alhena’s fact-based AI ensures every answer aligns with your product catalog and knowledge base, eliminating guesswork and building trust.Turn Browsers into Buyers
Use conversational commerce to recommend products tailored to each shopper’s preferences, turning casual visitors into loyal customers.Automate Complex Tasks
Handle returns, track orders, and resolve inquiries automatically, freeing your team to focus on high-value interactions.Scale Support Without Losing Personality
Mirror your brand’s tone across every channel—chat, voice, social media, and beyond—for a seamless customer experience.Learn and Adapt Continuously
Alhena improves over time, optimizing responses and flagging gaps in your knowledge base to keep your support sharp.
Use Cases
1. Boosting Sales Through Personalization
Imagine a skincare brand struggling to convert website traffic into purchases. With Alhena’s conversational search, shoppers can describe their skin concerns in natural language, and the AI will guide them to the perfect product match. This approach helped one premium skincare brand achieve a 2.6x increase in conversion rates and a 1.3x rise in average order value (AOV).
2. Streamlining Customer Support Across Channels
A growing retailer faced long wait times and frustrated customers due to overwhelmed agents. By deploying Alhena, they automated 65%+ of inquiries, reduced ticket reopen rates to just 3.7%, and achieved CSAT scores comparable to human agents. The result? Happier customers and a more efficient support team.
3. Engaging Shoppers on Social Media
Social commerce is booming, but managing interactions across platforms like Instagram and WhatsApp can be overwhelming. Alhena steps in to engage users in real-time, offering instant answers and personalized recommendations. For example, a fashion retailer used Alhena to respond to live session comments, driving meaningful conversations that led to higher engagement and increased sales.
Conclusion
Alhena AI isn’t just another tool—it’s your partner in creating exceptional eCommerce experiences. From boosting conversions with personalized shopping assistance to streamlining customer support with intelligent automation, Alhena empowers you to meet the demands of today’s digital shoppers. Ready to see what Alhena can do for your business? Schedule a demo today.
More information on Alhena AI
Launched
2024-12
Pricing Model
Paid
Starting Price
Global Rank
1047922
Follow
Month Visit
29.7K
Tech used
Cloudflare CDN,Next.js,Gzip,OpenGraph,Webpack,HSTS
Top 5 Countries
18.14%
18%
8.37%
7.66%
7.52%
India
United States
Vietnam
United Kingdom
Pakistan
Traffic Sources
5.87%
1.25%
0.14%
8.3%
42.86%
41.26%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Alhena AI was manually vetted by our editorial team and was first featured on 2025-03-15.
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