What is Chatleh?
Managing customer questions across your website and Instagram can feel like a constant juggling act, especially for a growing business. You need to provide quick, accurate answers, but repetitive inquiries often consume time your team could spend on more complex issues or growth activities.
Chatleh steps in as your dedicated AI assistant, built specifically for the needs of Small and Medium Enterprises (SMEs) like yours. Forget complex setups and enterprise-level pricing. Chatleh offers a refreshingly straightforward way to automate customer support. It intelligently handles up to 80% of common customer inquiries using information drawn directly from your knowledge base, 24/7, freeing up your valuable time to focus on what matters most – scaling your business.
Key Features That Make a Difference
🤖 Automate Routine Responses: Instantly answer a significant portion (up to 80%) of frequent customer questions using AI trained precisely on your business knowledge. This means immediate help for customers and less repetitive work for your team.
📚 Train with Your Own Content: Easily teach the AI using the information you already have. Import knowledge directly from your Google Docs, Google Sheets, website content, or simply paste text. Keeping your AI's answers accurate and up-to-date requires no complex technical work.
🌐 Engage Across Key Channels: Deploy your AI assistant where your customers already are. Add a chat widget to your website, embed it directly onto a page, share a direct link, or connect it to handle your Instagram Direct Messages automatically.
📧 Capture Every Opportunity: When a question is too complex for the AI, Chatleh doesn’t just stop. It seamlessly presents a built-in contact form, collecting the visitor's name, email, and message so your team can follow up personally. No potential lead gets lost.
📊 Understand Customer Needs: Gain clear insights with analytics that show which questions are asked most often. Chat summaries provide context, helping you understand customer interactions and identify areas to improve your knowledge base or services.
See Chatleh in Action: Practical Scenarios
The Busy E-commerce Store: You've just launched a sale, and your Instagram DMs are flooded with questions about discount codes, shipping times, and return policies. Chatleh, trained on your Google Sheet containing product/shipping info, handles these instantly, day or night. Customers get immediate answers, reducing abandoned carts, and your team focuses on fulfilling orders. One boutique saved over 15 hours a week this way.
The Growing Service Provider: A potential client visits your website after hours, curious about your service packages and availability. Chatleh provides instant answers based on your service descriptions (perhaps from a Google Doc) and asks clarifying questions. If the query becomes specific, it collects their contact details. You start the next day with a qualified lead waiting in your inbox. One user saw website conversions improve from 5% to 7% with instant chat.
The Expanding SaaS Company: Your user base is growing internationally. Chatleh, trained by scraping your online help center, provides instant, 24/7 support directly within your web app via an embedded chat. It answers common "how-to" questions in multiple languages, allowing your technical support team to concentrate on resolving more complex user issues and bugs.
Your Straightforward Path to Better Support
Chatleh provides a practical, effective solution for SMEs seeking to improve customer support without adding complexity or significant overhead. By automating the routine inquiries on your website and Instagram, you ensure customers receive fast, consistent answers while freeing your team to focus on higher-value tasks. It’s AI customer support designed to simply work for ambitious, growing businesses.
Ready to experience automated support that understands your business?
More information on Chatleh
Top 5 Countries
100%
Turkey
Traffic Sources
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0%
0%
0%
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Social
Paid Referrals
Mail
Referrals
Search
Direct
Chatleh was manually vetted by our editorial team and was first featured on 2023-10-16.
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