What is Desk.Help?
Are you spending valuable time answering the same customer questions over and over? Desk.Help provides an AI-powered platform designed to automate your customer support. It instantly creates a comprehensive Help Center and a 24/7 AI Chat Assistant by simply scanning your website, allowing you to deliver exceptional, on-demand support with minimal effort.
Key Features
🤖 Instant Help Center Creation Desk.Help scans your website and instantly generates relevant FAQs and a glossary of key terms. This core function saves you countless hours of writing and ensures your customers have immediate access to foundational support content right from the start.
💬 24/7 AI Chat Assistant Provide your customers with instant, human-quality answers around the clock. The assistant learns from your website, uploaded documents, and support content to handle routine inquiries accurately, freeing up your team to focus on more complex issues.
📚 Unified Knowledge Base Organize all your support materials—FAQs, step-by-step guides, in-depth documentation, and videos—into a single, searchable, and professionally branded hub. This gives your customers a reliable, self-service destination to find the answers they need, whenever they need them.
🎫 Integrated Ticketing & Screenshare When customers need a human touch, their inquiries are managed in a clean, collaborative ticketing dashboard. For complex issues, you can seamlessly invite a user to a "HelpCast" screenshare session for direct, hands-on problem-solving right from the ticket.
How Desk.Help Solves Your Problems:
Desk.Help is designed to deliver tangible results in real-world scenarios:
For the Startup Launching a New Product: You can establish a complete, professional support system on day one. Instead of manually writing dozens of FAQs before you launch, simply provide your site URL. Desk.Help builds the initial knowledge base and deploys an AI assistant to handle the initial wave of user questions, letting you focus on growth.
For the E-commerce Store Owner: Embed the AI Chat Assistant bubble on your product and checkout pages. It can instantly answer common questions about shipping policies, return procedures, or product materials, reducing cart abandonment and helping convert hesitant visitors into confident customers.
For the SaaS Company Onboarding New Users: Build a rich Help Center with step-by-step Quick Guides, detailed documentation, and video tutorials. Your AI Assistant can then intelligently guide users to the right resources, dramatically improving the onboarding experience and reducing the number of "how-to" support tickets your team receives.
Unique Advantages
From Zero to Support in Minutes Unlike traditional helpdesk systems that require extensive manual setup, Desk.Help's AI-powered site scanner builds your core support content for you. You can go from having no support infrastructure to a fully functional, AI-assisted Help Center in the time it takes to make a cup of coffee.
A Complete, Integrated System Desk.Help isn't just a chatbot or an FAQ page; it's a unified platform. It seamlessly connects AI-driven self-service with a human-operated ticketing system and live screensharing. This integration ensures a smooth handoff from bot to human when necessary, providing a superior customer experience.
Conclusion:
Desk.Help empowers you to provide professional, 24/7 customer support without the traditional cost and complexity. It's the ideal solution for businesses looking to save time, improve customer satisfaction, and scale their support operations efficiently. By automating routine inquiries and organizing knowledge, you're free to focus on what matters most: growing your business.
More information on Desk.Help
Launched
Pricing Model
Freemium
Starting Price
$59
Global Rank
Follow
Month Visit
<5k
Tech used
Top 5 Countries
100%
United States
Traffic Sources
9.64%
1.27%
0.19%
12.66%
33.58%
41.83%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Desk.Help was manually vetted by our editorial team and was first featured on 2025-07-09.
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