What is Help.center?
Finding the right balance between providing immediate support and managing your team's workload can be a constant challenge. Your customers expect fast answers, but repetitive questions often tie up valuable support resources. Help.center offers a streamlined way to empower your customers with self-service options, delivering instant information through an AI-powered knowledge base and chat widget. This allows your support team to focus on more complex issues, improving both customer satisfaction and operational efficiency.
Key Features You'll Appreciate
🧠 Deploy an AI-Powered Knowledge Base: Establish a dedicated
yourcompany.help.centersite where customers can use intelligent search to find answers instantly, anytime. This provides a central hub for all your support documentation.💬 Add an AI Chat Widget: Integrate a smart chatbot directly onto your website, offering customers conversational support and immediate answers derived from your knowledge base content.
📚 Benefit from Automatic Learning: The AI continuously learns and improves from your help articles, AI FAQs, and even external website content you specify, requiring no manual training time. Updates happen automatically as you add or modify content.
🌐 Offer Multilingual Support: Communicate effectively with your global customer base. The AI understands and responds in multiple languages, ensuring consistent support quality for everyone.
⏱️ Provide 24/7 Assistance: Offer reliable support around the clock, even when your human agents are unavailable. Customers get the help they need, whenever they need it.
📥 Manage Queries with a Shared Inbox: Use a simple, productivity-focused shared email inbox to efficiently manage and respond to customer conversations that require human attention. Includes keyboard shortcuts for faster workflows.
🚀 Import Existing Content Easily: Migrate your current help articles from platforms like Intercom, Crisp, Zendesk, and Freshdesk with just one click, making the transition smooth and fast.
How Help.center Works for You: Use Cases
Reducing Support Ticket Volume: Imagine your support team spends hours each week answering the same basic questions about features or policies. By implementing Help.center, these common queries are instantly handled by the AI via the chat widget or knowledge base search. Customers get immediate answers, and your team frees up significant time to tackle unique or complex problems, like Sibel Şengül from Micro.company experienced.
Scaling Support for a Growing E-commerce Store: Your online store is expanding rapidly, and customer inquiries are increasing, especially outside business hours. With Help.center, customers can self-serve 24/7, finding information on shipping, returns, or product details via the AI chatbot. This improves their shopping experience and reduces abandoned carts due to unanswered questions, leading to higher satisfaction, similar to the impact seen by Dukaan.
Launching a New SaaS Product: You're launching a new software tool and need an efficient way to provide user documentation and onboarding support from day one. Help.center allows you to quickly build a comprehensive knowledge base (
help.yourproduct.com) and embed an AI chat widget. New users can easily find tutorials, troubleshoot common issues, and get acquainted with features, ensuring a smoother adoption process, highlighted by the ease of setup praised by Krater.ai and Travis B. Mitchell.
Get Started with Smarter Support
Help.center provides a practical, AI-driven solution to enhance your customer support. By enabling customers to find answers instantly through self-service, you can significantly reduce repetitive support tickets, improve response times, and boost overall satisfaction. It's designed for ease of use, quick implementation, and continuous improvement, allowing your team to work more productively.
More information on Help.center
Top 5 Countries
15.67%
15.38%
11.94%
9.89%
5.21%
Brazil
United States
South Africa
India
Germany
Traffic Sources
5.11%
0.85%
0.11%
14.31%
34.76%
44.68%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 24, 2025)
Help.center was manually vetted by our editorial team and was first featured on 2023-05-31.
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