What is Kapiche?
Customer conversations hold immense value, but unlocking the actionable intelligence buried within them can feel overwhelming. Kapiche is a top-rated customer feedback analytics platform designed to transform this unstructured data into instant, clear insights, enabling you to stop guessing and start driving measurable financial impact. It's built for operational leaders, CX teams, and executives who need to understand what truly matters to their customers, fast.
Core Capabilities
Kapiche streamlines the process of analyzing customer feedback through a powerful, automated workflow:
🔗 Connect All Your Data Sources: Easily bring together feedback from every channel – calls, chats, tickets, surveys, reviews, and more – without tedious manual tagging or complex setup. Kapiche integrates with virtually any tool where customer conversations live, providing a single source of truth.
🔎 Analyze and Surface Insights Instantly: Leveraging unsupervised machine learning, Kapiche automatically identifies themes, patterns, root causes, and even churn predictors hidden within your data in real-time. Unlike traditional text analytics that rely on pre-defined codebooks, Kapiche builds a unique language model directly from your data, ensuring you discover what customers are actually talking about, not just what you expect.
✅ Act with Confidence: Kapiche translates complex data into clear, outcome-driven insights and recommendations. Arm your frontline teams with personalized coaching notes, provide executives with board-ready reports, and empower everyone to make confident, high-impact decisions quickly, without needing deep analytical expertise or waiting weeks for manual analysis.
📈 Grow Your Business: By understanding the real drivers of satisfaction, dissatisfaction, and churn, you can take targeted action that directly impacts your bottom line. Kapiche helps you reduce costs by pinpointing inefficiencies, boost revenue by identifying upsell opportunities, and slash churn by addressing root causes before customers leave.
How Kapiche Solves Your Problems
Kapiche directly addresses the challenges of analyzing large volumes of unstructured feedback, turning it from a cost center into a growth engine:
Slash Churn: Instead of reacting to churn after it happens, Kapiche helps you proactively identify the specific reasons behind customer dissatisfaction and support tickets, allowing you to address root causes before they impact renewals.
Reduce Operational Costs: Pinpoint inefficiencies in your support processes, understand what drives contact volume, and optimize agent performance with data-backed insights. This helps you reduce costs without needing to add headcount.
Boost CX Metrics (NPS, CSAT, CES): Move beyond scores to understand the 'why' behind customer sentiment. Kapiche reveals the key topics and experiences driving your metrics, enabling you to focus improvement efforts where they'll have the biggest impact.
Unlock Hidden Revenue: Transform the voice of the customer trapped in conversations into actionable business intelligence that fuels smarter decisions across the organization, driving growth opportunities.
Why Choose Kapiche?
Kapiche stands apart by offering speed, depth, and ease of use that traditional methods often miss:
Instant Insights, No Setup: Get up and running and analyzing data in minutes, not weeks or months. Kapiche's automated approach eliminates the need for manual coding and ongoing model training, freeing up your team's time.
Unsupervised Machine Learning: Discover truly emergent themes and concepts in your data without confirmation bias, providing a more authentic and comprehensive view of customer sentiment.
Proven ROI: Our customers consistently report significant time savings (reducing analysis from weeks to hours, saving thousands of manual coding hours) and measurable financial impact (reduced churn, lower costs).
Conclusion
Kapiche empowers you to quickly and accurately understand your customers at scale, transforming unstructured feedback into clear, actionable insights that drive measurable business outcomes. It’s time to get more from your voice of customer data.
Learn more about how Kapiche can help you achieve your operational and CX goals.
More information on Kapiche
Launched
2013-10
Pricing Model
Paid
Starting Price
$1,060 /mo
Global Rank
1298602
Follow
Month Visit
20.6K
Tech used
Facebook Pixel,HubSpot Analytics,Nuxt.js,Netlify,Gzip,JSON Schema,OpenGraph,HSTS
Top 5 Countries
27.7%
14.82%
11.53%
11.45%
8.3%
United States
Vietnam
Australia
India
United Kingdom
Traffic Sources
4.82%
0.96%
0.11%
6.87%
45.32%
41.85%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Kapiche was manually vetted by our editorial team and was first featured on 2025-06-03.
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