What is Novoflow?
Many healthcare clinics face a significant challenge: managing high call volumes with limited staff, leading to missed calls, frustrated patients, and ultimately, lost revenue. Traditional phone systems, outsourced call centers, and outdated scheduling processes often fail to keep pace, resulting in unbooked appointments and decreased provider utilization. What if you could ensure every patient call is answered, scheduled efficiently, and handled with multilingual support, all while seamlessly integrating with your existing electronic health record (EHR) system?
Novoflow provides a full-stack AI receptionist designed specifically for the unique needs of medical practices. By automating inbound and outbound patient communication, Novoflow helps your clinic recapture missed opportunities, improve operational efficiency, and enhance the patient experience without adding headcount.
Key Features:
🌍 Multilingual Voice AI: Greets patients and handles conversations in over 25 languages, verifying information and understanding intent in real-time.
🕒 24/7 Availability: Ensures every call is answered around the clock, eliminating voicemails and guaranteeing patients can reach you anytime.
🔌 Universal EHR Integration: Connects natively with any EHR system – including Epic, Athena, Medent, older HL7 feeds, and others – to directly write, reschedule, or cancel appointments.
🚀 Rapid Go-Live: Deploys quickly, often within an hour, by pointing your existing phone number's SIP trunk to Novoflow – no new phones or complex coding required.
📊 Performance Dashboard: Provides clear key performance indicators (KPIs) like call abandonment rate, call-to-appointment conversion, provider utilization, and no-show rates to track performance and identify areas for improvement.
Use Cases:
Handling Peak Call Volume and After-Hours Inquiries: When your front desk is busy during the day or closed after hours, Novoflow ensures every call is answered promptly. The AI receptionist can verify patient identity, answer common questions, and even schedule or reschedule appointments directly into your EHR, providing continuous patient service and capturing potential appointments that might otherwise be lost.
Streamlining Multilingual Scheduling: For clinics serving diverse communities, Novoflow's multilingual capabilities allow patients to converse and schedule appointments in their preferred language. This removes communication barriers, reduces reliance on interpreter services for routine tasks, and makes the scheduling process smoother and more accessible for all patients.
Maximizing Provider Schedules: Utilize Novoflow's outbound automation features (currently in beta) to automatically contact patients on waiting lists when cancellations occur. The AI can reach out, confirm availability, and book the newly open slot, significantly reducing empty appointment slots and boosting provider utilization without manual phone calls from your staff.
Conclusion:
Novoflow empowers your clinic to overcome the limitations of traditional call handling and scheduling. By leveraging advanced AI and unparalleled EHR integration, you can ensure no call goes unanswered, streamline your scheduling workflows, significantly reduce no-show rates, and potentially reclaim substantial revenue lost to inefficiency. It's a solution designed to let your team focus on patient care while the AI handles the complexities of communication and scheduling, seamlessly integrating with the systems you already depend on.
More information on Novoflow
Launched
2025-01
Pricing Model
Contact for Pricing
Starting Price
Global Rank
5267210
Follow
Month Visit
<5k
Tech used
Next.js,Vercel,Gzip,JSON Schema,OpenGraph,Progressive Web App,Webpack,HSTS
Top 5 Countries
78.58%
18.68%
2.74%
United States
India
France
Traffic Sources
9.75%
1.22%
0.06%
11.48%
23.57%
53.93%
social
paidReferrals
mail
referrals
search
direct
Source: Similarweb (Sep 25, 2025)
Novoflow was manually vetted by our editorial team and was first featured on 2025-05-16.
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