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What is Orin?
Orin is a customer support platform designed specifically for Fintech companies, combining AI-powered agents with a full suite of support tools. Whether you're managing seasonal traffic spikes, launching new products, or handling multi-tier support, Orin ensures consistent, high-quality customer experiences without the need for a large contact center.
Key Features:
✨ Unified Inbox for Ticketing
Centralize customer issues from multiple channels into one inbox.
Benefit: Streamline workflows and reduce response times.
🤖 Pre-Trained AI Agents
AI reps handle customer queries, deflect issues, or escalate to human agents when needed.
Benefit: Free up your team to focus on complex tasks while maintaining quick, accurate responses.
📊 AI Co-Pilot for Human Reps
Assists with lookups, auto-fill responses, and real-time suggestions.
Benefit: Boost team efficiency and ensure consistent, on-brand communication.
📝 Dynamic Help Center & Knowledge Base
Automatically updated with the latest product releases and customer feedback.
Benefit: Keep your support resources accurate and relevant.
🔗 Seamless Integrations
Connects with your existing finance apps and backend APIs.
Benefit: Simplify operations and maintain a unified tech stack.
Use Cases:
Seasonal Traffic Spikes
Handle sudden increases in customer queries during tax season or product launches without hiring additional staff.
Multi-Tier Support
Automate initial customer interactions with AI agents, escalating only complex issues to human reps.
Consistent Customer Experience
Use AI to standardize responses and SOPs across your team, ensuring every customer receives the same high-quality support.
Conclusion:
Orin empowers Fintech companies to deliver exceptional customer support without the overhead of a large contact center. With its AI-driven agents, unified tools, and seamless integrations, Orin helps you scale smarter, reduce costs, and keep your customers happy.
More information on Orin
Top 5 Countries
85.23%
14.77%
India (85.23%)
United States (14.77%)
Traffic Sources
7.73%
12.6%
35.83%
41.44%
social (7.73%)
paidReferrals (1.69%)
mail (0.16%)
referrals (12.6%)
search (35.83%)
direct (41.44%)
Source: Similarweb (Sep 25, 2025)
Orin was manually vetted by our editorial team and was first featured on 2025-01-20.
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